Leasing and Resident Services Specialist

Description

• Process maintenance requests and follow up with residents to confirm the completion
• Maintain good rapport with current and prospective tenants
• Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career
• Review lease applications and document requirements for eligibility
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications
• Provide exceptional customer service in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
• Show properties and sell their features and amenities to prospective tenants
• Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and perform move-in orientations with new residents

Requirements

• Hold a high school diploma or GED
• Bilingual (English/Spanish) a plus
• Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems
• Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
• Must hold an active driver’s license with 2 years of driving history and pass MVR requirements
• Have at least 1 year of office administration or data entry experience, preferred
• Have excellent interpersonal, written, and verbal communication skills
• Demonstrate superior attention to detail, high energy, and a positive attitude
• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
• Must be able to perform the physical functions of the position resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties
• Serve as a leasing agent and tour expert – this means being well-versed with our properties and amenities
• Have at least 1 year of customer service, hospitality, retail, or sales experience

Benefits

• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Company events to promote team cohesion
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
• Competitive Pay. We are ready to invest in you!
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
• Medical, Dental, Vision, and Life Insurance to access care for positive health outcomes and your overall wellbeing

Training + Development

Interview process

Visa Sponsorship

Security clearance