BUTLER

Description

• Maintain guest records and preferences to enhance future stays.
• Assist in developing and refining the in-room dining service standards.
• Oversee the complete in-room dining operation, from order-taking to setup and service.
• Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear
• Uphold all hotel policies, safety procedures, and hygiene standards.
• Handle guest requests promptly, professionally, and with attention to detail.
• Monitor in-room dining order accuracy and coordinate with the kitchen for timely preparation.
• Monitor stock of amenities, dining supplies, and service equipment.
• Regularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than 50 lbs.
• Deliver food and beverages promptly with refined, attentive service.
• Maintain strong knowledge of hotel facilities, local attractions, and services to provide curated recommendations.
• Offer assistance with unpacking/packing, garment pressing, and other traditional butler services.
• Liaise closely with Front Office, Housekeeping, Food & Beverage, and Management to ensure seamless guest service.
• Greet guests upon arrival and assist with check-in procedures when needed.
• Provide personalized, discreet, and anticipatory service to all guests.
• Coordinate special guest preferences (amenities, room setup, celebrations, etc.).
• Collect trays and ensure rooms and corridors remain clean and tidy.
• Prepare trays, trolleys, and amenities according to hotel presentation standards.

Requirements

• Demonstrate positive behaviors, smiling, being polite and courteous
• Ability to work odd hours, nights, weekends and holidays
• Able to develop a camaraderie with team members
• Work is not performed in an office environment and requires extended periods of walking and or standing.
• Excellent communication and problem-solving abilities.
• Ability to multitask, prioritize, and remain calm under pressure.
• Ability to work under pressure and handle stress
• Proactive, Team Player, Problem Solver
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus
• Food safety certification.
• Must have a professional appearance and good hygiene
• Exceptional interpersonal skills and a warm, polished service style.
• Frequently required to stand, walk, stoop, kneel, crouch or crawl
• Occasionally required to sit and climb or balance
• High level of discretion and respect for guest privacy.
• Previous experience as a Butler, Guest Relations Officer, or in luxury hospitality preferred.
• Alcoholic beverage certification
• Strong background in food & beverage or in-room dining service.
• Professional appearance and grooming.

Benefits

• Flexible schedule, including mornings, evenings, weekends, and holidays.

Training + Development

Interview process

Visa Sponsorship

Security clearance