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Service Co-ordinator - Helpdesk
Equans
Coordinate helpdesk and maintenance dispatch, admin and customer service.
5d ago
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Stoke-On-Trent, England, United Kingdom
Onsite
Company Size
90,000 Employees
Service Specialisms
Facility Management
Technical operation and maintenance
Building automation
Connected services
Transport and mobility solutions
Energy efficiency and decarbonization
Smart building solutions
Public–Private Partnership (P3)
Sector Specialisms
Microelectronics
New Technologies
Data Centers
Biotechnology & Pharmaceutical Industry
Food Industry
Nuclear
Energy Production & Renewable Solutions
Marine & Offshore
Role
What you would be doing
maintenance planning
work dispatch
cafm system
data entry
reporting
task prioritisation
- Planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.
- Ensuring accuracy in data entry, documentation, and reporting.
- Keeping track of service requests, maintaining records, and following established processes.
- Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.
- Prioritising tasks and managing workload effectively.
What you bring
administration
fm helpdesk
gcse c+
customer service
communication
teamwork
- Deliver excellent administration skills, including email and admin.
- Able to work in a fast-paced environment.
- Good written and verbal communication skills
- Customer service experience
- Ability to manage workloads effectively
- Self-motivated, professional and enthusiastic
- Positive team member but with the ability to work on own initiative
- Hold 3 GSCE's at Grade C or above or equivalent
- Knowledge of FM helpdesk operations
- Employee discount shopping schemes on major brands and retailers
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 2 corporate social responsibility days per year
- 24 days annual leave (+ public holidays)
- Gym membership discounts
- 24/7 Employee Assistance Program and access to mental wellbeing app.
- Life Cover equivalent to 1 times annual salary
- Cycle to work scheme
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Holiday purchase scheme
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- applicants may need to undergo a disclosure check.
Company
Overview
2021
Year of Formation
The company was born from the merger of ENGIE’s service brands in 2021.
€17B
Revenue Surge
The company's revenue surpassed €17 billion following Bouygues’ acquisition.
- Teams across 20 countries design, build and operate complex systems—ranging from electrical networks to HVAC and robotics.
- Typical flagship projects span high-voltage grids, data centres, EV charging, industrial cooling, fire safety and smart building tech.
- A focus on industrial, energy and digital transitions positions the company as a key player in solar farms, smart factories and clean mobility.
- Unusual strength in nuclear lifecycle services and clean-room engineering for pharma and microelectronics sets it apart.
- Safety First: Safety is a key value in everything Equans does.
- Customer Focus: Equans is committed to building long-term relationships and providing value to customers.
- Integrity: Equans operates with honesty and transparency.
- Innovation: Encouraging a culture of innovation to create smarter solutions.
- Teamwork: Equans promotes collaboration to achieve better results.
2050
Net Zero Commitment
Committed to achieving net zero carbon emissions.
- Promoting solutions that optimize energy use for sustainability.
- Driving waste reduction and recycling through its operations and services.
- Focused on building and maintaining sustainable infrastructure projects.
- Significant efforts are being made to reduce the carbon footprint of operations and services.
2025 Target
Gender Parity in Leadership
Working towards achieving equal representation of genders in leadership positions by 2025.
- Actively focusing on creating a diverse workforce through inclusive recruitment strategies.
- Providing platforms for employees from diverse backgrounds to connect and support each other.
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