Installed Base Service Engineer

Description

• Generate accurate and detailed service reports, including root cause analysis (RCA), corrective actions, and recommendations for future improvements.
• Diagnose and troubleshoot complex technical issues, alarm conditions, and faults in hardware and software.
• Conduct routine preventive maintenance checks, inspections, and adjustments on units to ensure optimal performance and extend equipment lifespan.
• Maintain service records, equipment history, and spare parts inventory.
• Adhere strictly to all Schneider Electric and customer safety policies and procedures.
• Respond to emergency service calls and breakdowns with urgency to minimize customer downtime.
• Identify potential opportunities for service contract renewals, upgrades, or additional solutions.
• Build and maintain strong, positive relationships with customers, acting as a trusted technical advisor.
• Execute thorough commissioning processes, including power-on sequence, functional testing, and system calibration, ensuring adherence to manufacturer specifications and safety standards.
• Ensure high levels of customer satisfaction through professional conduct, effective communication, and timely resolution of issues.
• Perform timely and effective corrective repairs, including component replacement, firmware updates, and system re-configuration.
• Provide expert technical guidance and support to customers, explaining complex technical issues clearly and concisely.

Requirements

We are seeking a highly skilled and dedicated Service Engineer to join our team. The successful candidate will be responsible for the installation, commissioning, preventive maintenance, troubleshooting of Schneider products. This role is critical in ensuring the continuous and reliable operation of power protection solutions for our diverse customer base in critical environments such as data centers, industrial facilities, and commercial buildings.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

• Safety compliance and accurate record keeping
• Excellent troubleshooting and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Industry awareness and adaptability to new technologies
• Diploma in Electrical/Electronic/Mechanical Engineering.
• Experience in maintenance, repair, installation, and commissioning

Benefits

€36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World’s most sustainable corporations

Training + Development

Interview process

Visa Sponsorship

Security clearance