Account Manager

Description

• Develop and execute account plans (growth, risk mitigation, cross-sell / upsell) tailored to each customer.
• Lead quarterly business reviews with customers: present results, roadmap alignment, metrics, ROI, and next steps.
• Stay up to date on market trends, competitive landscape, and customer challenges in construction / surveying / robotics
• Advocate internally for product enhancements and roadmap feedback based on customer input.
• Build strong relationships with stakeholders across customer organizations: operations, site/project leads, technical teams, procurement, and executives.
• Drive customer advocacy: secure references, case studies, and referrals.
• Identify expansion opportunities and lead the negotiation of renewals and upsells.
• Monitor account health metrics (e.g., usage/adoption, contract renewals) and proactively address risks or gaps.
• Partner with Sales and Pre-Sales / Solutions Engineering teams during contract extensions, proposals, and upsell initiatives.
• Own a portfolio of key / strategic accounts and serve as the primary contact for escalation, growth, and retention efforts.
• Serve as the internal champion for your accounts—coordinating cross-functional efforts (product, implementation, support, training) to drive customer success.

Requirements

• Strong analytical skills: comfortable working with metrics, usage data, financials.
• Strong consultative selling skills and ability to quantify ROI / business value.
• Proven track record of growing revenue, increasing customer retention, and upselling.
• 5+ years in account management, strategic account sales, or customer success, preferably in hardware / construction.
• Exposure to robotics, hardware, or industrial automation technologies.
• Experience in scaling B2B business in early-stage or growth-stage companies.
• Experience managing large, complex accounts with multiple stakeholders.
• Willingness to travel to customer sites / project locations as needed
• Background in construction, civil engineering, surveying, or adjacent infrastructure industries.
• Ability to manage ambiguity, work cross-functionally, and adapt in a startup / scale-up environment.
• Excellent communication, presentation, and negotiation skills.

Benefits

• Flexible work environment.
• Competitive salary + performance-based incentives.
• Opportunity to shape customer strategy and influence product roadmap.
• Health, dental, vision benefits.

Training + Development

Interview process

Visa Sponsorship

Security clearance