Tenant Services Coordinator

Description

• Maintain a strong relationship with regular interaction with tenants and vendors.
• Schedule and coordinate meetings/special events, as requested.
• Promote a positive and reliable rapport with tenants and building staff.
• Consistently uphold and apply the company’s policies regarding appropriate professional behavior to ensure that the values of the firm are exhibited by the actions of the staff.
• Assist with coordinating building events as required (i.e., fire drills, tenant appreciation, holiday events, and the like.)
• Respond to tenant requests and needs and coordinate with Property Management and building staff to resolve issues.
• Assist lease administration with tenant sundry billing.
• Establish and maintain positive relationships with internal and external tenants and vendors.
• Provide full administrative support, including phone support, typing reports, filing and drafting/distribution of correspondence, and the like.
• Handle all mailings.
• Assist with documenting and tracking all certificates of insurance from vendors and tenants.
• Support and provide leadership in a commitment to achieve AY and client expectations for service and business objectives.
• Maintain and update tenant emergency contact information.
• Ensure high quality customer service for tenants, including work orders and tenant requests.
• Assist in the preparation of monthly reports.
• Maintain inventory of office supplies.
• Assist with scheduling and facilitating maintenance for tenants.
• Coordinate with security regarding concerns from tenants.
• Prepare correspondence and memos for tenants.
• File and initiate invoice processing.

Requirements

• Associates degree or equivalent.
• Strong organizational skills and detail oriented.
• Candidate will possess a minimum of 3+ years of related experience.
• Industry-certifications, RPA, etc. a plus.
• Strong interpersonal, organizational and communication skills.
• Must be customer service oriented, professional and courteous both in-person and on phone.
• Proficient in C.M.M.S. including Angus, Facility360 or similar, Yardi, Microsoft Word, Excel, PowerPoint, and Project.
• Proven record of providing excellent internal and external customer service.
• Ability to express ideas clearly in written and verbal communications, with the capability to create complex financial and business-related documents.
• Must be able to multi-task, prioritize and be self-sufficient.

Benefits

• Company paid Life and AD&D Insurance
• Program building access cards.
• Wellness program
• Annual volunteer day for Day of Giving
• 2 personal/wellness days
• Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
• Voluntary Critical Illness and Accident Coverage
• Medical, Dental, Vision Insurance
• Paid holidays plus 2 floating holidays
• Traditional and Roth 401k with generous employer match and immediate vesting
• Competitive paid vacation days
• 12 weeks of Paid Parental Leave after one year of tenure
• Company paid Short & Long-Term Disability
• Employee Assistance Program (EAP)

Training + Development

Interview process

Visa Sponsorship

Security clearance