IT Support Specialist

Provides hands-on technical support to end users in the main office (Reading, PA) and across remote locations. This role is ideal for an entry-level candidate who is eager to gain real-world IT experience, develop troubleshooting skills, and grow into more advanced technical responsibilities under the direction of the CIO.

• Install, configure, upgrade, and remove software applications as required.
• Support routine system maintenance, patching, and updates.
• Mount and install IT equipment in racks, ceilings, and walls.
• Provide front-line technical assistance to local and remote employees via in-person, phone, and remote desktop support.
• Participate in special IT projects and initiatives as assigned.
• Diagnose and resolve hardware, software, and connectivity issues, including but not limited to:
• Build, deploy, decommission, and upgrade desktop and laptop computers.
• Keep documented notes to reference old solutions.
• Monitor and manage the IT ticket board, ensuring timely response and resolution of user issues.
• Assist with hardware moves, setups, and office relocations.
• Run and terminate network cabling through ceilings, walls, and floors as needed.

• Bentley software (MicroStation, Bentley Descartes, etc.)
• Microsoft Office Suite
• VPN and Internet connectivity
• Autodesk software (AutoCAD, AutoCAD Raster Design, etc.)
• Microsoft Windows 11

T1UD is strengthened by partnerships with Tier 1 Testing & Commissioning and Substation Engineering Company (SECo). This dynamic equates to effortless coordination and cohesiveness between our clients, vendors, engineering, construction, and the field. Our experienced team connects testing and engineering and allows problem solving and corrective actions to occur before they become adverse client challenges.

• Printers, plotters, copiers, and scanners
• Familiarity with engineering software (Autodesk, Bentley, etc.) a plus.
• Excellent problem-solving and analytical skills with a customer-first mindset.
• Prior IT-related work experience (internship, part-time role, or helpdesk environment) or completion of formal IT coursework/technical training preferred.
• Rare but occasional travel to other offices may be required.
• Basic understanding of Microsoft Active Directory (user and computer management).
• Ability to crawl under desks, climb ladders, and run cabling in ceilings and walls.
• Team-oriented with the ability to follow instructions, learn quickly, and adapt to changing priorities.
• Industry certifications (CompTIA A+, Network+, etc.) are desirable but not required.
• Working knowledge of Microsoft Windows and Microsoft Office applications.
• Strong written and verbal communication skills, including telephone support.
• Fundamental knowledge of computer hardware, components, and peripherals.
• Ability to lift, push, and carry equipment up to 50 lbs.