Description
benefit claims
tech tools
legal notices
void turnover
h&s compliance
tenant support
This is a great opportunity for a Housing Management Coordinator to join our team at Gainford House. As our Housing and Property specialist, you will focus on tenancy support for customers, ensuring their homes are safe and well maintained. You will provide a housing management service that helps customers manage and maintain their tenancy and rent accounts, enabling them to live independently within our purpose‑built building.
- Support customers in maintaining proud homes and engage them in their tenancies
- Assist customers with housing benefit claims and ensure payments are applied to rent accounts
- Issue and sign warning letters and notices, and attend court when necessary
- Turn around vacant or void properties within set timescales to maximise occupancy
- Ensure health and safety compliance and meet maintenance standards
- Work with customers who have learning disabilities and autism
- Use technology for support plans, benefit claims and tenancy sign‑ups
Requirements
housing management
rent collection
leadership
proactive
collaboration
re‑letting
- Experience managing a housing management caseload and overseeing landlord duties
- Knowledge of re‑letting rooms or units, rent collection, and taking formal tenancy action
- Ability to lead within the team, providing guidance and support to colleagues
- Proactive, well‑organised, positive “can‑do” attitude and initiative
- Ability to collaborate with internal colleagues and external partners
Benefits
Housing Management Coordinator – Pay £13.21 per hour (£25,838 per annum pro rata) with great benefits including a Health Cash Plan. This is a permanent, part‑time role (25 hours per week) with a flexible working pattern, based in Hartlepool at Gainford House. Home Group aims to be a place where you belong.
Why join us: This is more than a job; it’s a place where you feel valued, with great training, supportive colleagues, and a chance to make a real difference every day. Home Group is recognised as one of the UK’s top 10 Great Places to Work.
Stronger together: Inclusion, wellbeing and our diversity networks help make Home Group a great place to work, and we believe we do our best work when we’re ourselves.
- 34 days annual leave (pro‑rated, includes bank holidays and a “me day”)
- Paid time off for volunteering
- Matching pension contributions up to 7 % plus life assurance of 3 × basic salary
- Health cash plan saving up to £1,140 per year (dental, optical, therapies)
- Career development with an excellent training package
- Supermarket discounts and travel expense reimbursements
- Flexible working hours between 9 am‑5 pm Monday‑Friday, with agreed pattern
- Valid driving licence and vehicle insured for business; mileage reimbursed
- Enhanced DBS check provided and funded by employer
Training + Development
Information not given or found
