Student Housing - Part Time Leasing Specialist

Description

• Answers phones promptly and courteously as well as assist current residents with their needs and follows up to ensure work orders completed by the maintenance staff meet the resident’s satisfaction swiftly and accurately, if applicable.
• Must be enthusiastic and efficient in coordinating the entire leasing process. Must meet and greet every customer via phone, email and personally interact with enthusiasm.
• Attends, participates, and assists with LifeWorks events.
• Be knowledgeable of product in the community to fit the prospective customer’s needs, providing description of community amenities.
• Marketing done both internally and externally to attract new occupants. Network marketing, outreach marketing and internal marketing required to keep a minimum of 95% occupancy. Updating all marketing material through ILS and Websites and BBC Marketing Department.
• Open and close all models daily, mini-models and “show units. Conducts pre-showing inspections to ensure all units are rent ready for the day and performs freshen up cleaning as needed.
• Provides strong sales focus on each prospective and current customer.
• Responsible for managing leads from applicable software platform (Yardi) as well as follow-up in a consistent manner with all prospects. Screens and approves qualified applicants in accordance with Company policies and Fair Housing regulations and local laws. Must compile and organize all paperwork including entering applications into property management software system, preparing Lease, all associated addendum and move-in package.
• Monitors and maintains availability of units and contacts residents when units become available in accordance with policies and procedures
• Create all content for social media and communication on platforms to engage consumers and narrate the lifestyle and experience of living at the community through photography, videography and the written word.
• Assist with creating marketing plan/strategy for the assigned community.
• Assists with maintaining a positive resident experience from initial contact through residency to move-out. Monitor Customer Service Scores

Requirements

• Solid Customer Service
• Ability to multitask.
• Solid Oral and Written Communication Skills
• High School diploma or GED required
• Associate degree in a business-related field or communications preferred
• Solid Computer skills including Microsoft Office Experience and Entrata Experience preferred.
• Must have an active and valid driver’s license
• Be confident in asking each qualified customer to become part of our community.
• Minimum of 1 year of experience in customer service atmosphere

Benefits

• Provides new residents a smooth transition to their new community. Clearly explain the leasing and move-in process with each prospect, so they know exactly what to expect and to ease their stress of the move-in.
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• Medical and Dental Insurance 1st of the month following employment
• Discretionary bonuses
• Company paid life insurance
• 401K plan with employer matching
• Health, Flexible Spending and Dependent Care Accounts
• Company paid short-term and long- term disability, parental leave.
• 2 Volunteer Days per year

Training + Development

Interview process

Visa Sponsorship

Security clearance