One of the largest owners and managers of U.S. residential real estate, specializing in multifamily, military and student housing.
Leasing specialist handling marketing, sales, resident support, and lease processing.
7 days ago ago
Entry-level, Junior (1-3 years)
Part Time
Richardson, TX
Hybrid
Company Size
1,300 Employees
Service Specialisms
Property Development
Design
Construction Services
Property Management
Maintenance
Project Management
Energy Management
Environmental Services
Sector Specialisms
Residential
Multifamily
Student Housing
Military Housing
Role
Description
yardi leads
lease processing
marketing updates
social media
unit turnover
resident service
Answers phones promptly and courteously as well as assist current residents with their needs and follows up to ensure work orders completed by the maintenance staff meet the resident’s satisfaction swiftly and accurately, if applicable.
Must be enthusiastic and efficient in coordinating the entire leasing process. Must meet and greet every customer via phone, email and personally interact with enthusiasm.
Attends, participates, and assists with LifeWorks events.
Be knowledgeable of product in the community to fit the prospective customer’s needs, providing description of community amenities.
Marketing done both internally and externally to attract new occupants. Network marketing, outreach marketing and internal marketing required to keep a minimum of 95% occupancy. Updating all marketing material through ILS and Websites and BBC Marketing Department.
Open and close all models daily, mini-models and “show units. Conducts pre-showing inspections to ensure all units are rent ready for the day and performs freshen up cleaning as needed.
Provides strong sales focus on each prospective and current customer.
Responsible for managing leads from applicable software platform (Yardi) as well as follow-up in a consistent manner with all prospects. Screens and approves qualified applicants in accordance with Company policies and Fair Housing regulations and local laws. Must compile and organize all paperwork including entering applications into property management software system, preparing Lease, all associated addendum and move-in package.
Monitors and maintains availability of units and contacts residents when units become available in accordance with policies and procedures
Create all content for social media and communication on platforms to engage consumers and narrate the lifestyle and experience of living at the community through photography, videography and the written word.
Assist with creating marketing plan/strategy for the assigned community.
Assists with maintaining a positive resident experience from initial contact through residency to move-out. Monitor Customer Service Scores
Requirements
customer service
multitasking
microsoft office
entrata
high school
associate degree
Solid Customer Service
Ability to multitask.
Solid Oral and Written Communication Skills
High School diploma or GED required
Associate degree in a business-related field or communications preferred
Solid Computer skills including Microsoft Office Experience and Entrata Experience preferred.
Must have an active and valid driver’s license
Be confident in asking each qualified customer to become part of our community.
Minimum of 1 year of experience in customer service atmosphere
Benefits
Provides new residents a smooth transition to their new community. Clearly explain the leasing and move-in process with each prospect, so they know exactly what to expect and to ease their stress of the move-in.
Robust PTO to include, sick, floating holidays, vacation, and personal days
Medical and Dental Insurance 1st of the month following employment
Discretionary bonuses
Company paid life insurance
401K plan with employer matching
Health, Flexible Spending and Dependent Care Accounts
Company paid short-term and long- term disability, parental leave.
2 Volunteer Days per year
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$6 billion assets
Total Residential Assets
The company manages over $6 billion in residential assets across the U.S.
50,000 units
Rentals Managed
The company operates a portfolio of over 50,000 residential units nationwide.
160,000 residents
Residents Served
The company's properties serve over 160,000 residents across the U.S.
$1 billion renovations
Renovation Projects
The company has completed over $1 billion in renovation projects to date.
Gained prominence through a long-standing partnership with the U.S. Department of Defense, managing housing at multiple locations.
Portfolio includes multifamily rentals, student accommodations, and on-base family homes for complex projects.
Beyond property management, the company excels in development and adapting to investor needs.
Culture + Values
Create value for customers and drive continuous improvement.
Highly skilled colleagues and partners set us apart.
Deliver on promises and do the right thing.
Make safety personal.
Act responsibly to protect and enhance our planet and society.
Talk positively.
Collaborate relentlessly.
Encourage constantly.
Make a difference.
Value everyone.
Environment + Sustainability
24k Gallons
Carbon Savings from HVAC Upgrades
Upgraded HVAC systems across 800+ military housing units reduced emissions equivalent to 24,562 gallons of gasoline.
30% Less Carbon
Carbon-Efficient Cabins
Implemented EcoSense cabins, which are 30% less carbon-intensive, alongside EcoNet energy-management solutions across UK sites.
40% Waste Reduction
Zero Waste Goal Progress
Achieved a 40% reduction in waste per £1M in the UK business, moving toward zero avoidable waste.
40% Emissions Reduction
Fleet Efficiency Initiative
Retrofitting fleet vehicles with hydrogen-dual-fuel technology aims for a 40% emissions reduction per vehicle.
Net-zero target for Scope 1 & 2 emissions by 2045 and Scope 3 by 2050.
Named 2022 Motili Carbon Reduction Champion.
Partnership on zero-emission cement trials supported by £6.5 million government funding.
Achieved PAS2080:2023 certification and ISO14001:2015 integration for carbon management.
Validated pathway to reduce Scope 1–3 emissions by 90% by 2050, with permanent carbon removal offsetting residual 10%.
Nature-positive pledge: halt nature loss by 2030 and embed nature-positive operations by 2050.
Inclusion & Diversity
Zero statistics
Gender Data Gap
No published gender-split statistics specific to Balfour Beatty Communities.
Part of Balfour Beatty group’s six focus areas includes employee diversity, equity and inclusion.
Supports value “Value Everyone” and purpose wording: placing equal value on all perspectives by embracing diversity and inclusion.