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Service Desk Technician, Executive Support

Contech Engineered Solutions

Leading provider of engineered solutions for infrastructure, water, and environmental projects.

Provide high-touch IT support to executives, handling hardware, software, networking, and AV.

2d ago

Junior (1-3 years), Experienced (8-12 years)

Full Time

Sandy Springs, GA

Office Full-Time

Company Size

700 Employees

Service Specialisms

Bridge and Wall Solutions

Stormwater Management

Pipe Solutions

Sanitary Pipe Solutions

Hard Armor Solutions

Erosion Control

Retaining Walls

Rehabilitation & Reline

Sector Specialisms

Industrial

Residential

Commercial

Buildings

Infrastructure

Heavy Civil

Marine

Transport

Role

What you would be doing

device troubleshooting

server management

av coordination

device provisioning

security management

network configuration

Troubleshoot and resolve hardware, software, connectivity, and mobile device issues across Windows, Mac, and iOS devices.
Manage executive calendar integrations, email performance (Outlook/Exchange), and collaboration platforms (SharePoint and OneDrive).
Assist with troubleshooting events of servers, including Windows Server, file shares, Active Directory, and remote access systems. Assist with Shutdown and Reboot servers and switches (due to maintenance)
Escalate issues to the Team Lead, the Systems team, and the Operations team when necessary.
Coordinate and test AV setups while traveling with corporate executives for yearly corporate meetings.
Set up and maintain laptops, printers, scanners, mobile devices, AV systems, video conferencing tools, and peripheral equipment.
Help with personal devices such as cell phones/tablets/laptops as needed
Maintain security standards on all devices, including encryption, VPN, and MFA.
Configure and support secure network access (LAN, Wi-Fi, VPN) for executive users in office and remote environments.
Provide high-touch, personalized IT support to executives, both remotely and in person.
Support technology needs during executive travel and offsite events, ensuring high availability and minimal disruption.
Liaise with internal IT teams and external vendors to expedite issue resolution.
Enter tickets into ServiceNow for tracking and completion documentation

What you bring

microsoft 365

active directory

networking

av support