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Parts ID Manager
Daikin Applied Americas
Leading and managing the Parts Identification team to ensure timely and accurate aftermarket solutions, improving customer satisfaction, and reducing backlogs.
17d ago
$90,000 - $148,800
Intermediate (4-7 years)
Full Time
Plymouth, MN
Field
Company Size
4,156 Employees
Service Specialisms
Engineering
Technical Services
Design
Project Management
Turnkey
Sector Specialisms
Commercial Buildings
Multi-family Housing
Data Centers
Institutional Facilities
Industrial
Energy
Infrastructure
Residential
Role
What you would be doing
digital tools
team development
customer voc
critical escalations
performance tracking
resource management
- Drive the creation of self-service content and digital tools to enhance customer independence and reduce team case load
- Foster a culture of accountability, collaboration, and customer focus
- Manage, coach, and develop the PID Supervisor and a team of PID specialists to ensure technical accuracy, productivity, and professional growth
- Track and report monthly on team performance, backlog, customer satisfaction, and OTR rates
- Provide feedback to Engineering teams as the voice of the customer (VOC) to support ongoing product enhancements
- Effectively allocate workload through a rapid response process to balance urgent requests from standard cases, managing and reducing long lead times and backlog
- Keep leadership informed about field trends and emerging aftermarket needs
- Forecast staffing requirements to prepare business cases for additional resources when needed
- Hold Engineering, Quality, and Manufacturing accountable for timely responses and resolution to meet KPI
- Act as the main contact for critical escalations, ensuring prompt communication with Sales, Service, and Leadership teams
- Collaborate with Reps, RPSMs, RESMs, RGMs, and Marketing to deliver excellent aftermarket support
- Manage the PID budget and maintain it within the monthly/yearly goal
- Lead Kaizen and continuous improvement efforts to eliminate waste, develop new processes, and standardize functions across different business units
What you bring
office
oracle
agile
leadership
parts id
masters
- Microsoft Word, Office experience
- Oracle, Salesforce, Agile
- Work visa sponsorship is not available for this position
- The ability to make an impact and shape your career with a company that is passionate about growth
- 4+ years of people leadership experience
- People leadership experience
- 6-8 years of Parts ID experience
- BA or BS Degree or Equivalent Experience
- Travel requirements 20-30% domestic
- Masters Degree
- Multiple medical insurance plan options + dental and vision insurance
- Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
- 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
- 3 weeks of paid time off for new employees + 11 company paid holidays
- Paid parental leave and tuition reimbursement after 6 months of continuous service
- Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
- Paid sick time in accordance of the federal, state and local law
- Short term and long-term disability
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- candidates will undergo a background check as part of the hiring process.
Company
Overview
Founded 1933
Year Established
The company originated in 1933 as McQuay International in Minneapolis.
Acquired 2006
Acquisition Year
Transformed significantly after being acquired by Daikin Industries in 2006.
$30B Revenue
Parent Company Revenue
The global parent company generates nearly $30 billion in annual revenue.
$582M Applied Americas
Division Revenue
Applied Americas division contributes $582 million in revenue.
- Now fuels complex projects: water-cooled chillers, air-handlers, modular central plants and rooftop units across North America.
- Typical deployments include custom HVAC for data centers, sports venues, campuses and commercial towers.
- Specialisms span commercial and industrial sectors, with strong energy and infrastructure focus.
- Continues to innovate with compact chillers, heat-pump rooftop systems and intelligent equipment platforms.
- Unusual fact: it evolved from war-time radiator and compressor maker, once built bomb-release gear for WWII.
- Prioritizes meeting customer needs and delivering innovative solutions to solve their unique challenges.
- Fosters a culture of innovation, encouraging new ideas and breakthrough technologies to advance the HVAC industry.
- Strives for excellence in everything they do, ensuring quality, reliability, and operational efficiency.
- Committed to sustainability and environmental stewardship, offering products that reduce energy consumption and minimize environmental impact.
- Values teamwork and collaboration across all levels of the organization to drive mutual success.
- Maintains high ethical standards and operates with honesty and transparency in all interactions.
- Promotes a culture of respect, valuing diverse perspectives and fostering an inclusive work environment.
2050
Net Zero Target
Aim to achieve net zero carbon emissions by this year.
- Products are designed to reduce environmental impact by improving energy efficiency and reducing emissions.
- Invests in sustainable technologies, such as energy-efficient HVAC solutions, to lower carbon footprints.
- Supports net zero goals through transitioning to renewable energy sources and optimizing energy use in products.
- Focuses on reducing water consumption and implementing waste reduction initiatives across its operations.
- The company is committed to fostering an inclusive and diverse work environment, where all employees feel valued and respected.
- They support gender equality and work to increase the representation of women in leadership positions.
- The company has specific diversity goals, aiming to improve hiring practices and increase the diversity of their workforce.
- They have initiatives to support professional development and mentorship programs for underrepresented groups in the HVAC industry.
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