Client Service Lead

Description

• Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results.
• Craft client engagement strategies and pursuit plans in line with 4Creeks overarching goals
• Focus on developing strong, lasting client relationships that lead to repeat business and long-term partnerships.
• Act as a visible advocate by engaging in industry and professional organizations
• Step into projects at critical phases to ensure alignment with budget, schedule, and delivery.
• Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget.
• Shape technical approaches and strategies for winning and delivering work
• Lead proposal development, presentations, and pitching efforts to win new business.
• Form and guide client and project teams to effectively meet client needs
• Lead negotiations with clients, teaming partners, and subconsultants
• Meet annual sales objectives from both retained and new clients
• Collaborate with leadership to bring strategic solutions to both prospective and existing clients.
• Maintain consistent and successful client management throughout the project lifecycle.
• Oversee the financial performance of projects within your client portfolio, including budgets and targets
• Coordinate with other client service leaders and internal units to achieve broader business goals
• Maintain strong technical expertise to accurately scope, price and manage design-build projects.
• Builds a team to deliver company business and revenue goals for assigned market sector
• Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients
• Serve as the key client and business development lead within their assigned market sector
• Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee

Requirements

• 15+ years experience within the AEC industry, 20 years of experience preferred
• Experience with Microsoft Office, including Word and Excel is required.
• Expertise to connect with clients across our service offerings (i.e. understands process beginning to end)
• Must be licensed (PE, PLS, AICP, AIA, Class A or B Contractor)
• Possess 15+ years of industry experience (20 preferred) with a deep understanding of both Design (Planning, Engineering, Survey) and Construction (Scheduling, General Contracting, construction delivery means and methods).
• Strong analytical and problem-solving skills.
• Technical background is required this is not purely a sales role. A sales only background will not be considered
• Ability to work independently and collaboratively within a team.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance