Leasing Consultant

Description

The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.

• Warmly greet prospective residents and create a personal connection while determining needs and preferences
• Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
• Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
• Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
• Contribute ideas for improving resident satisfaction to the Community Manager
• Continuous research of area competitors such as pricing, amenities, features etc.
• Attend any training classes/meetings as required or recommended by management
• Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Assist in Social Media advertising as directed by the Manager
• Communicate service guarantees and customer service standards to prospective and current residents
• Complete all new lease and renewal paperwork, including related addendums
• Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily
• Understand and support the customer experience vision for Mill Creek Residential
• Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager
• Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
• Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
• Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
• Post Craigslist ads daily to generate traffic
• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
• Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
• Take ownership to personally address and resolve customer concerns in a timely professional manner
• Share promotional ideas and events for marketing timeline
• Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
• Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager
• Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
• Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)
• Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied

Requirements

Education and/or Experience

• Multi Family or related property management experience, retails sales or hospitality experience
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
• Professionally present the community and apartments along with specific features and benefits
• Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills
• Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
• Strong communication skills (written and verbal)
• Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
• Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
• High School diploma or equivalent (GED) preferred
• Capable of travelling between two or more communities, if necessary
• Ability to take ownership of resident issues and/or concerns and come to a resolution
• In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community

Benefits

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

• Paid time off benefits: Vacation, Sick, Holidays
• Employer sponsored short and long term disability, Life and ADD insurance
• Comprehensive medical, dental and vision
• Competitive compensation
• 401k with employer matching

Training + Development

Interview process

Visa Sponsorship

Security clearance