100% pure‑fibre ISP delivering ultra‑fast internet, TV & home phone across select Ontario communities.
Assist customers with inquiries, troubleshoot technical issues, and ensure satisfaction.
12 days ago ago
Junior (1-3 years)
Full Time
Markham, Ontario, Canada
Office Full-Time
Company Size
98 Employees
Service Specialisms
Telecommunications
Network Infrastructure
Project Management
Engineering
Consulting
Sector Specialisms
Healthcare
IT
Education
Construction
Automobile
Agriculture
E-Commerce
Real Estate
Role
Description
outage support
issue diagnosis
network troubleshoot
escalation
configuration guidance
customer service
Provide real-time support during service outages, ensuring timely communication with customers about status updates and resolution timelines
Diagnose and resolve common hardware and software compatibility issues affecting network performance.
Suggest process, product, or service improvements to enhance customer experience and prevent future issues.
Collaborate with other departments to deliver seamless and high-quality customer support.
Troubleshoot and resolve technical issues related to internet connectivity, equipment, and network performance.
Escalate unresolved technical issues to higher-level support teams and follow up to ensure resolution.
Guide customers through technical configurations, including router setups, Wi-Fi optimization, and firmware updates.
Respond to customer inquiries via telephone and online channels, providing information about products or services, processing orders, updating accounts, and documenting complaints.
Proactively reach out to customers to strengthen relationships, sharing both positive updates and addressing any concerns
Gather all necessary information to assess the validity of complaints and determine underlying causes.
Maintain accurate records of customer interactions and relevant correspondence to ensure consistency and quality in customer service.
Prioritize customer satisfaction while meeting commitments to help achieve business goals.
Requirements
high school
microsoft office
telecom
customer service
call center
communication
Secondary (high) school graduation certificate or equivalent experience.
Ability to build relationships and work collaboratively as part of a team.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Telecommunications and network experience is an asset but not essential.
Proven experience in a customer service role, with a strong commitment to customer satisfaction.
Upholds integrity, follows company policies and procedures, and contributes to a positive work environment by sharing knowledge and demonstrating functional and technical expertise.
Highly organized and structured with the ability to prioritize a varied workload in a fast-paced environment.
Accountable, flexible, and able to maintain composure under pressure.
Strong oral and written communication skills in English.
Experience in a call center environment is preferred.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
10 Gbps
Maximum Speed
The network reaches speeds up to 10 Gbps, making it one of the fastest in the region.
Three Years Title
Consecutive Wins
Recognized as PC Magazine’s “Canada’s fastest ISP” for three consecutive years.
Three Years
PC Mag Awards
Won PC Mag awards for fastest ISP in 2022, 2023, and 2024.
Founded in 2017, the company began rolling out its own all-fibre network in underserved towns across the Greater Toronto Area.
Its customer portal, including TV, streaming, and home-phone services, was revamped in late 2023 to enhance convenience and self-service.
Expansion milestones include fibre construction in Brooklin, Stouffville, Newmarket, Aurora, and most recently Richmond Hill.
The company emphasizes local engagement by hiring from within communities and sponsoring events like skateparks and Canada Day celebrations.
Typical offerings combine symmetrical gigabit internet with add-ons like à-la-carte streaming TV and clear-voice home phone.
The company is fully independent and non-reseller, operating its own “pure fibre” network rather than leasing lines.
Maintains honest, flat pricing without hidden fees.
Culture + Values
Commitment to excellence in customer service and satisfaction.
Innovation is at the core of our approach to problem-solving.
Collaboration and teamwork drive success at Telmax.
Integrity and accountability are foundational to all business dealings.
Empowering employees through continuous learning and development.
Environment + Sustainability
2035
Net Zero Target
Aim to achieve net zero carbon emissions by the specified year.
Implementation of energy-efficient technologies in all operations.
Reduction of waste through enhanced recycling programs across all facilities.
Sustainability-focused product design aimed at reducing environmental footprint.
Annual audits to track progress on environmental goals and impact.
Inclusion & Diversity
45% Women
Gender Diversity
Representation of women across all levels of the company.
By 2028
Leadership Representation Target
Commitment to increasing representation of underrepresented groups in leadership positions.
Maintains a strategic focus on building a diverse and inclusive workforce.
Inclusive workplace programs that ensure equal opportunities for all employees.