Workplace Experience Ambassador at Jll in Carrollton, TX | Kablio
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Workplace Experience Ambassador
Jll
JLL provides professional services in real estate and investment management worldwide.
Provide premium client service, front‑desk support, and workplace engagement at JLL properties
14 days ago ago
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Carrollton, TX
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
+2 more
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
+18 more
Role
Description
guest reception
facility management
event coordination
badging process
service monitoring
client interaction
Enthusiastically welcome guests while anticipating their needs and assisting with arrivals, departures, and office orientations
Collaborate with all facility services and work with facilities management to ensure safe and comfortable work environment
Work with key account and client stakeholders to organize, host, and operationalize engagement events within assigned location
Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptions
Receive and respond to all requests or issues within one day, including personal follow-up to ensure satisfaction
Serve as initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards
Provide assistance and flexibility with client events as needed to ensure flawless delivery
Engage in culture of continuous improvement and innovation by leveraging business intelligence and best practices
Maintain visible engagement and workplace presence, spending minimum two hours daily welcoming employees at reception or entrances
Build meaningful lasting relationships with client employees and guests through consistent engagement
Provide administrative and operational excellence for soft services while implementing service standards
Work across teams to proactively communicate and prepare for meetings and events
Walk floors to ensure workspaces (offices, desks, conference rooms, mailrooms, pantries) are stocked and maintained
Execute badging process for employees, visitors, and third-party providers with accuracy and efficiency
Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements
Engage visitors and employees in manner that makes them feel warmly welcomed and assisted in helpful and timely fashion
Positively impact the care and comfort of client employees and guests through exceptional service delivery
Requirements
microsoft office
bi tools
vendor management
customer service
high school
hospitality
Background in continuous improvement and innovation initiatives
Proficiency in Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook
Minimum 2-3 years experience in hospitality management
Experience implementing experience programs in corporate environments
Experience with event coordination and administrative support in workplace environments
Knowledge of business intelligence tools and best practices development
Understanding of service level agreements and performance metrics
Strong vendor management experience
Strong analytical skills for service performance assessment
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions
Initiative, responsibility, flexibility, and leadership capabilities
Ability to work with clients at all levels of organization
High School diploma or GED required
Strong communication and listening skills with professional demeanor
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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