Workplace Experience Ambassador

Description

• Enthusiastically welcome guests while anticipating their needs and assisting with arrivals, departures, and office orientations
• Collaborate with all facility services and work with facilities management to ensure safe and comfortable work environment
• Work with key account and client stakeholders to organize, host, and operationalize engagement events within assigned location
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptions
• Receive and respond to all requests or issues within one day, including personal follow-up to ensure satisfaction
• Serve as initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
• Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards
• Provide assistance and flexibility with client events as needed to ensure flawless delivery
• Engage in culture of continuous improvement and innovation by leveraging business intelligence and best practices
• Maintain visible engagement and workplace presence, spending minimum two hours daily welcoming employees at reception or entrances
• Build meaningful lasting relationships with client employees and guests through consistent engagement
• Provide administrative and operational excellence for soft services while implementing service standards
• Work across teams to proactively communicate and prepare for meetings and events
• Walk floors to ensure workspaces (offices, desks, conference rooms, mailrooms, pantries) are stocked and maintained
• Execute badging process for employees, visitors, and third-party providers with accuracy and efficiency
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements
• Engage visitors and employees in manner that makes them feel warmly welcomed and assisted in helpful and timely fashion
• Positively impact the care and comfort of client employees and guests through exceptional service delivery

Requirements

• Background in continuous improvement and innovation initiatives
• Proficiency in Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Minimum 2-3 years experience in hospitality management
• Experience implementing experience programs in corporate environments
• Experience with event coordination and administrative support in workplace environments
• Knowledge of business intelligence tools and best practices development
• Understanding of service level agreements and performance metrics
• Strong vendor management experience
• Strong analytical skills for service performance assessment
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions
• Initiative, responsibility, flexibility, and leadership capabilities
• Ability to work with clients at all levels of organization
• High School diploma or GED required
• Strong communication and listening skills with professional demeanor

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance