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Technical Support Engineer – MiCOM / Conv
Ge Vernova
Lead L2 support for MiCOM & conventional relays, manage complaints queue, ensure KPI compliance.
5d ago
Intermediate (4-7 years)
Full Time
Chennai, Tamil Nadu, India
Office Full-Time
Company Size
76,800 Employees
Service Specialisms
Energy Services
Digital Solutions
Sustainability
Smart Grid Technologies
Consulting
Sector Specialisms
Power
Gas Power
Steam Power
Nuclear
Hydro Power
Wind
Onshore Wind
Offshore Wind
Role
What you would be doing
technical expertise
customer support
relay support
product configuration
mentoring
- Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
- Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
- Act as the single point of contact to the customer for Numerical and Conventional relays on timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
- A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members
What you bring
electrical engineering
micom
hv protection
6 years
leadership
communication
- Strong interpersonal and leadership skills.
- Demonstrated ability to analyze and resolve problems.
- Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
- In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
- Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college
- At least 6 years of experience in Trouble shooting / Engineering / Commissioning of Grid Automation Products and Systems on MiCOM and legacy conventional relays.
- Essential experience, knowledge and demonstrated practical skills in HV (or MV) Substation Protection and Communication protocols across all aspects of Design, Configuration, Testing and Commissioning.
- Strong oral and written communication skills.
- Demonstrated ability to lead strategic programs.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
April 2024
Founded
The company emerged from the spin-off of GE's energy units in April 2024.
>$10B Quarterly Revenue
Revenue Growth
Achieves over $10 billion in quarterly revenue, driven by demand for power infrastructure and digital solutions.
$3B
Wind Turbine Backlog
Maintains a significant backlog in wind turbine orders, reflecting strong market demand.
25%
Global Electricity Supply
Contributes to generating 25% of the world’s electricity through its installed turbines and grids.
- Traces roots back to Edison and Alstom, merging power, renewable, digital & financial wings.
- Headquartered in Cambridge, MA, crafts large-scale gas turbines, SMRs, wind turbines, hydro and grid tech to fuel economies.
- On the nuclear front, advancing small modular reactors (like BWRX‑300) in partnership with utilities and supporting semiconductor projects.
- Wind prowess spans onshore, offshore and blade making—with key sites like Dogger Bank offshore and blade plants in Spain.
- Electrification arm tackles grid stability: HVDC, transformers, storage, conversion, plus GridOS software powering smarter infrastructure.
- Weaves finance and consulting through energy-infrastructure investments, funding solar farms to pipelines via GE Energy Financial Services.
- Relentlessly focused on advancing the world’s transition to cleaner, more sustainable energy.
- Believes in working with customers, partners, and communities to create innovative energy solutions that make a meaningful difference.
- Prioritizes excellence, integrity, and accountability in everything they do.
- Committed to driving real change through technology and partnerships that will transform the global energy landscape.
2050 target
Net zero commitment
Committed to achieving net zero carbon emissions by 2050.
- Focused on reducing emissions through advanced energy technologies.
- Maximizing use of renewable energy sources and leveraging digital solutions for energy efficiency.
- Solutions aim to decarbonize industries and help customers meet their sustainability goals.
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