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Concierge
Cedarhurst Senior Living
Assist residents, visitors and staff with concierge services and clerical tasks.
10d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
St Louis, MO
Onsite
Company Size
654 Employees
Service Specialisms
Senior Living
Residential Care
Sector Specialisms
Senior Living
Assisted Living
Memory Care
Independent Living
Personalized Care
Dementia Care
Alzheimer’s Care
Wellness Programs
Role
What you would be doing
guest reception
mail handling
emergency monitoring
meal transactions
access control
work orders
- Welcoming residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community.
- Ensuring effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
- Receiving and distributing mail and packages.
- Monitoring emergency response system and fire alarm panel.
- Managing sale of guest meals and initiating credit card transactions for guest meal sales when necessary.
- Assisting the Executive Director & Business Office Manager with clerical/administrative duties, as well as assisting the Sales & Marketing team with taking sales inquiries, as needed.
- Regularly engaging with residents helping them feel valued and cared for
- Managing the external and internal calls, taking, and communicating messages, as well as forwarding calls to the appropriate person/department.
- Monitoring the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.
- Submitting all work order requests to Maintenance on behalf of residents.
- Assisting residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
What you bring
cpr
customer service
microsoft office
ehr
high school
browsers
- CPR or BLS certification preferred.
- Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
- Remaining flexible and having the ability to work weekends, when necessary
- A high school diploma or GED is preferred but not required.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand/move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to 50 pounds independently; occasionally lift and/or move up to 200 pounds with assistance.
- Cedarhurst of Des Peres considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, participating in testing requirements (such as TB) and using designated PPE when required.
- Working well with others and taking direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
- Be able to demonstrate proficiency in Internet browsers (e.g., Explorer, Chrome, and Fire Fox), Microsoft Office programs including Outlook, Excel, Word and Publisher, electronic health records (EHR) systems, and any HR related systems if applicable.
- To be a Cedarhurst of Des Peres team member means you’re devoted to doing The Friend’s Work: In your every effort, you reassure, energize, and inspire older adults in Cedarhurst of Des Peres.
- Cedarhurst of Des Peres offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service).
- Cedarhurst of Des Peres believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- completion of background and drug test required
- participation in required health testing (e.g., tb) required
Company
Overview
50–63 Communities
National Presence
Operates in the Midwest and Southeast, tailoring to local needs.
60-day
Money-Back Guarantee
Offers an unusual 60-day money-back guarantee for residents.
50 Dreams
Residents Fulfilled
Programs like Dream Come TRUE have helped nearly 50 residents fulfill personal goals.
$HundredsM Revenue
Financial Strength
Backed by revenue in the hundreds of millions, supporting ongoing expansion.
- Delivers a spectrum of living options—from independent apartments to memory care neighborhoods—rooted in person‑centered support.
- Developed standout programs like Dream Come TRUE (granting resident bucket‑list experiences) and Pair to Prepare™ to ease transitions.
- Invests in memory‑care training and evidence‑based programming, earning certifications and Alzheimer’s Association recognition.
- Typical communities feature chef‑prepared dining, fitness and wellness offerings, walking paths, communal spaces, and regular excursions.
- We are dedicated to providing exceptional care and service in a warm, nurturing environment.
- We empower our team members to make a difference every day in the lives of our residents.
- We are committed to maintaining the highest standards of integrity, respect, and compassion.
- We strive for excellence in all that we do, seeking to continuously improve the lives of those we serve.
- We value the uniqueness of each individual and foster an atmosphere of personal connection and family-like relationships.
2050 Target
Net-Zero Carbon Emissions
The company aims to achieve net-zero carbon emissions by integrating renewable energy sources and sustainable practices.
- Committed to minimizing environmental footprint across all properties.
- Prioritizes energy-efficient technologies, water conservation, and sustainable building materials.
- Several communities incorporate renewable energy sources to reduce energy consumption.
- Continuously measures and tracks energy use to reduce waste and promote sustainability.
70% Women
Employee Diversity
Represents the proportion of women among staff members.
- fosters an inclusive workplace culture where every employee is respected and valued.
- prioritizes diverse hiring practices across all roles and levels of the organization.
- regularly conducts training programs to promote inclusivity and cultural competence among staff.
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