Customer Insights Analyst
Camlin Group
Analyze customer data, create insights, and support cross‑functional teams to improve performance.
7 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Lisburn, Northern Ireland, United Kingdom
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Technical Services
Design
Sector Specialisms
Energy
Rail
Electricity Grids
Low Voltage Networks
Asset Monitoring
Fault and Load Management
Renewable Energy
Power Grids
Role
What you would be doing
data analysis
data visualization
financial research
service delivery
customer engagement
team coaching
- Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey.
- Support sales team with customer presentations and proposals for business solutions.
- Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements.
- Develop and deliver compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels.
- Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand.
- Researching financial and regulatory reports, problem solving and working to find root cause analysis.
- Coach and mentor any team that report to Customer Performance Lead
- Proactively identify and champion initiatives that enhance service delivery.
- Engagement with customers and stakeholders across all teams
What you bring
tableau
power bi
data analysis
communication
analytical
customer insight
We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and services meet customer needs and deliver exceptional experiences. The Customer Performance and Data Insights analyst will be part of the Business Solutions team but will work collaboratively across Camlin Group.
- Excellent communication and presentation skills
- Experience of data analysis / data exploration techniques and tools
- Strong analytical skills
- A combination of data management and business knowledge to be able to translate the use case needs into data driven solutions.
- Experience using Tableau/Power BI and confluence.
- Knowledge of regulatory obligations and industry requirements within UK market – particularly DNO Data & Digitalisation strategies
- Evidence of use of customer insight and ability to problem solve
- Experience of delivering solutions to customers in the Energy sector.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a commitment to driving innovation across industries, Camlin Group has evolved into a key player in providing cutting-edge solutions.
- The company's diversified portfolio spans energy, infrastructure, and transportation, enabling clients to achieve operational efficiency and reliability.
- Camlin Group’s technological expertise is reflected in its product offerings for monitoring and optimizing electrical grids, networks, and systems.
- Recognized for its unique approach to industrial automation, the company supports both private and public sector projects worldwide.
- Their work has impacted everything from energy distribution networks to large-scale transport infrastructure projects, showcasing their vast expertise.
- Notably, Camlin Group has delivered numerous critical projects, including advanced systems for smart cities and energy transition initiatives.
- Integrity: Doing the right thing, even when no one is watching.
- Innovation: Constantly challenging ourselves to be better and more efficient.
- Collaboration: Working together to achieve our goals and contribute to the success of others.
- Excellence: Pursuing the highest standards in everything we do.
2050 Target
Net Zero Emissions
Aiming to achieve net zero emissions by 2050, aligning with global climate goals through strategic initiatives.
- Committed to reducing carbon emissions through energy efficiency and renewable energy initiatives.
- Focus on developing and promoting sustainable products and solutions.
- Aiming to minimize waste and optimize resource use in operations.
- Gender Balance: Focused on increasing gender diversity in leadership roles.
- Inclusive Leadership: Commitment to creating an inclusive work environment where everyone’s voice is heard.
- Diversity in Recruitment: Actively working to ensure a diverse pool of candidates in recruitment processes.
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