Customer Insights Analyst

Description

• Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey.
• Support sales team with customer presentations and proposals for business solutions.
• Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements.
• Develop and deliver compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels.
• Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand.
• Researching financial and regulatory reports, problem solving and working to find root cause analysis.
• Coach and mentor any team that report to Customer Performance Lead
• Proactively identify and champion initiatives that enhance service delivery.
• Engagement with customers and stakeholders across all teams

Requirements

We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and services meet customer needs and deliver exceptional experiences. The Customer Performance and Data Insights analyst will be part of the Business Solutions team but will work collaboratively across Camlin Group.

• Excellent communication and presentation skills
• Experience of data analysis / data exploration techniques and tools
• Strong analytical skills
• A combination of data management and business knowledge to be able to translate the use case needs into data driven solutions.
• Experience using Tableau/Power BI and confluence.
• Knowledge of regulatory obligations and industry requirements within UK market – particularly DNO Data & Digitalisation strategies
• Evidence of use of customer insight and ability to problem solve
• Experience of delivering solutions to customers in the Energy sector.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance