Repipe Specialists
Repipe Specialists specializes in repiping services for residential and commercial properties.
Lead plumbing service ops, tech performance, sales, shop, and dispatch in OC & LA.
15 days ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
La Habra, CA
Field
Company Size
500 Employees
Service Specialisms
Residential whole‑home repiping
Multi‑family repiping
Supply piping replacement
Hydronic pipe replacement
Drain, waste & vent replacement
Fire suppression systems
Project management
Turnkey repiping
Sector Specialisms
Residential
Multi-family
Commercial
Apartment Buildings
Role
Description
qa/qc
install standards
performance dashboards
dispatch optimization
technician kpis
inventory control
This is a hands-on leadership role that blends strategic oversight with day-to-day operational execution. The GM will play a critical role in driving profitable growth, developing high-performing field teams, and delivering best-in-class customer service.
- Implement and continuously improve standardized install procedures, QA/QC protocols, and service playbooks
- Coach teams on upsells, drain-to-lining conversions, and membership sales
- Conduct ride-alongs to coach technical execution, customer experience, and sales effectiveness
- Leverage tools such as SalesPro AI and performance dashboards to drive results
- Participate in weekly leadership and performance review meetings, reporting on KPIs and operational insights
- Align technician availability, job types, and routing with dispatch to maximize capacity and revenue
- Manage the LA Shop Manager and serve as interim OC shop lead until growth supports dedicated oversight
- Partner with Field Service Sales Managers (FSMs) to achieve sales targets and improve close rates
- Support dispatch in real-time problem-solving and route optimization
- Review and improve weekly dispatch metrics and scheduling accuracy
- Establish, track, and coach to key technician KPIs (average ticket, conversion rate, callbacks, etc.)
- Provide clear feedback, accountability, and performance management for FSMs
- Maintain clean, compliant, and professional facilities aligned with brand standards
- Act as a subject matter expert for multi-family and commercial field projects, supporting Business Development with job walks and estimates
- Collaborate with Repipe, Marketing, and other verticals on strategic initiatives
- Ensure job readiness through strong inventory control, VMI programs (via Hajoca), and tool management
Requirements
data analytics
kpi management
plumbing workflows
workforce scheduling
leadership
inventory control
- Data-driven mindset with experience using dashboards and performance analytics
- Demonstrated ability to manage operational KPIs and drive measurable improvement
- Excellent communication skills with the ability to motivate and hold teams accountable
- Strong understanding of plumbing service workflows, install standards, and quality control
- Skilled in workforce planning, routing, scheduling, and capacity optimization
- Experience improving sales performance through coaching, estimating, and customer communication
- 5+ years of leadership experience in plumbing, HVAC, construction, or related technical service operations
- Experience overseeing shop operations, inventory control, and vendor/VMI relationships
- Proven success leading and developing field teams, including technicians, dispatch, and supervisors
- Strong problem-solving skills in fast-paced, field-based environments
- Ability to travel between branches and job sites, with flexibility to support operations outside standard business hours
Benefits
- Own onboarding and 30-day ramp plans for new technicians
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1995
Year Founded
The company has been providing repiping services since 1995.
2 Decades
Years of Experience
With over 20 years of experience, the company has a proven track record in repiping solutions.
- The company focuses on delivering high-quality copper and PEX repiping solutions for residential and commercial clients.
- Specializing in water system repipes, they tackle everything from whole-home re-pipes to commercial system updates.
- Known for its industry-leading guarantees, Repipe Specialists sets the bar for customer satisfaction and craftsmanship.
- The company offers rapid project completion times, ensuring minimal disruption to everyday life for homeowners and businesses.
- Utilizing cutting-edge technology and the latest materials, Repipe Specialists ensures cost-effective and durable solutions.
Culture + Values
- We treat every customer with the respect and attention they deserve.
- We stand behind our work with a Lifetime Guarantee.
- We maintain the highest level of professionalism, integrity, and honesty in everything we do.
- We strive to continuously improve and innovate in everything we do.
- We foster a supportive and team-oriented environment that encourages personal and professional growth.
Environment + Sustainability
2040 Target
Net-Zero Emissions
Aiming to achieve net-zero carbon emissions by 2040 to mitigate climate impact.
- Committed to minimizing environmental impact across all operations.
- Focus on using eco-friendly materials and methods whenever possible.
- Recycle and dispose of waste responsibly to reduce landfill impact.
Inclusion & Diversity
- We value diverse perspectives and experiences in every aspect of our business.
- We are committed to fostering an inclusive workplace that allows all employees to thrive.
- Gender balance and equal opportunities are a priority in our recruitment and promotion processes.