Ensure Agile process ceremonies are performed and provide regular progress updates, risk logs to the Platform Manager
Build and lead a high-performing Service Delivery Team, consisting of scrum masters, developers, admins and Business Analysts
Collaborate with cross-functional teams including developers, Business Analysts, testers, and Product Owners
Drive proactive continual improvement of the SN Platform, agile process and operational activities through metrics and feedback
Apply ITIL best practices to manage incidents, service requests, changes, and problems.
Oversee ticket queues and ensure appropriate ticket prioritisation based on SLAs and capacity.
Act as the primary point of contact for Stakeholders, Functional Leads and escalations
Ensure ITIL and Agile principles are embedded within the team’s delivery and operational approach and operates within a governance framework
Provide Leadership, support and guidance to team members, enabling them to achieve goals and delivery quality work
Participate in governance forums, produce operational metrics, and maintain compliance
Conduct Sprint Prioritization Meetings with Stakeholders and Functional Leads
Maintain relationships with Service Now Customer Success Teams and Professional Services
Requirements
servicenow
itsm
itom
cmdb
itil
agile
Experience integrating a wide range of platforms and business applications
Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.
5+ years in ServiceNow, strong ITSM, ITOM, CMDB, Integrations background
Experience in AI implementations a bonus
10+ years in leading Delivery Teams or similar Agile/Operations Teams
Excellent Stakeholder Management and Prioritization
Bachelor's degree in Computer Science, Information Systems or demonstrated experience to meet the key skills and competencies
Experience in developing and implementing systems, processes and procedures to meet business requirements end-to-end
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1928
Year Founded
The organization has been evolving since 1928, starting as a small engineering practice and growing into a global powerhouse.
5 Continents
Global Presence
The organization operates across five continents, with key markets including Australia, the United States, and the UK.
With a focus on innovation, it integrates expertise across various sectors to deliver world-class solutions.
The organization is known for tackling large and complex projects, such as designing bridges and tunnels and constructing energy-efficient buildings.
Notable projects include infrastructure development for major cities and energy-efficient solutions for industrial facilities.
The organization continues to expand its digital and technological capabilities to ensure solutions are cutting-edge and sustainable.
Culture + Values
Safety
Teamwork
Respect
Integrity
Environment + Sustainability
2050
Net-zero target validated by SBTi
Science-based target validated by the Science-Based Targets Initiative (SBTi) for achieving net-zero greenhouse gas emissions by FY2050.
2025
Carbon neutral commitment
Committed to achieving carbon neutrality for Scope 1 and Scope 2 emissions by 2025.
70%
Recycled materials in packaging
Boxes for electrical products use 70% recycled materials and are fully recyclable.
Prioritising direct emissions reductions over purchasing carbon offsets (statement from Enterprise Sustainability Leader)
Partnered with Decarbonisation Network to support clients' decarbonisation roadmaps and accelerate net-zero goals
Slimline packaging to reduce material usage and transportation impact
Inclusion & Diversity
Level 4–5
GDEIB Inclusion Benchmark
Targeting level 4–5 on the Global Disability Inclusion Benchmarking (GDEIB) by 2025.
9 Employee Groups
Resource Groups Established
Established 9 Employee Resource Groups (ERGs) to support various diversity demographics.
Board‑mandated aim to become #1 in industry for inclusion & diversity
I&D strategy built on five behaviours: open, informed, accountable, empathetic, bold
Inclusion & Diversity goals embedded in employee performance reviews
Awards: Employer of Choice for Gender Equality (2020–2022), Workforce Diversity Award (2021), Disability Equality Index – Best Places to Work for Disability Inclusion (2023)