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Client Support Specialist
Siemens
Deliver phone, email, and chat support for Brightly products, resolving client issues.
5d ago
Junior (1-3 years)
Full Time
Noida, Uttar Pradesh, India
Office Full-Time
Company Size
303,000 Employees
Service Specialisms
Industry Automation
Power Transmission
Imaging & Therapy Systems
Diagnostics
Rail Systems
Mobility & Logistics
Low & Medium Voltage
Smart Grid
Sector Specialisms
Industrial Automation
Building Automation
Rail Transport
Health Technology
Factory Automation
Process Industries
Pharmaceuticals
Chemicals
Role
What you would be doing
technical troubleshooting
client support
issue resolution
- Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
- Answers incoming client requests in a fast-paced environment.
- Delivers legendary Client Support via phone, email and chat support to drive client retentions
What you bring
web browsers
ms office
bachelor's
client focus
teamwork
detail oriented
- Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
- Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
- Works well in a team environment and interacts well with all levels of the organization.
- Demonstrates excellent written, oral and listening communication skills.
- Proven track record to develop and maintain strong client relationships.
- Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
- Thought Provoking: Capable of making others think deeply on a subject.
- Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
- Displays high energy and passion.
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Standout Colleague: Works well as a member of a group
- Bachelor's degree or 1+ years of client service experience.
- Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
- Takes initiative for self-development and exhibits persistence in learning new processes.
- Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
Founded in 1847
Historical Milestone
Established as a small telegraph company and transformed into a global leader in technology.
- The company drives progress with solutions in electrification, automation, and digitalization across industries.
- With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure.
- Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility.
- Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles.
- It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors.
- Transforming how industries use digital technology to optimize operations and tackle global challenges.
- Leading change is a team effort
- Our people are enthusiasts with diverse backgrounds, skills and interests
- Every individual is valued
- Ownership – empowering employees to take responsibility
- Collaboration – leveraging unique strengths to find creative solutions
- Respect & Inclusion – diverse, respectful, flat hierarchies, flexibility, celebrating individual contributions
90% reduction
Scope 1 & 2 emissions by 2030
Achieve a 90% reduction in own-operations greenhouse gas emissions compared to 2019 levels by 2030.
144 million tonnes
CO₂-equivalent avoided in FY 2024
Products sold in FY 2024 helped customers avoid approximately 144 million tonnes of CO₂-equivalent emissions.
100% renewable
Electricity by 2030
Transition to 100% renewable electricity across operations by 2030, aligned with the RE100 initiative.
90% reduction
Scope 3 emissions by 2050
Achieve a 90% reduction in value-chain (Scope 3) emissions by 2050, validated by the Science-Based Targets initiative.
- Achieve net‑zero greenhouse‑gas emissions across the value chain by 2050
- Own‑operations net‑zero by 2030
- Value‑chain (Scope 3) target: 30% reduction by 2030
- €650 million invested in decarbonization efforts by 2030
- 100% EV fleet (EV100) by 2030
- 100% net‑zero buildings (EP100) by 2030
- Scope 1 & 2 emissions reduced by 50% since 2019, Scope 3 by 15% since 2019
- Products sold in FY 2024 helped customers avoid ~144 million tonnes CO₂‑equivalent
- Eco‑design standard achievement: 54%; 25,000 Siemens products labeled “EcoTech” for sustainable design
- Landfill waste down ~12%; recycling share of total waste 84%
Women at 32%
Top Management Increase
Women in top management roles increased significantly from a baseline of 23% in FY 2020 to 32% in FY 2024.
- DEGREE strategic framework includes 'Equity' as a measurable field of action
- Global Equity program focuses on equal rights in hiring and internal promotion processes
- SBTi‑validated targets exclude DEI but inclusion embedded in governance and career development
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