Customer Service Advisor

Description

• Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
• Attend and contribute to team meetings with team, peers and colleagues.
• Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
• To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.
• Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.

Requirements

• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Previous customer service / call centre experience would be advantageous
• Excellent computer abilities
• Outstanding writing and vocal communication abilities
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Benefits

• Life assurance.
• Flexible annual leave policy to buy or sell holiday leave.
• Cycle to work scheme.
• Health cash plan.
• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• Paid volunteering days.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.

Training + Development

Interview process

Visa Sponsorship

Security clearance