Engineer I - Connected Chillers Onboarding & Support

Description

• Review of internal customer queries such as dashboard related and onboard related queries & Improve the internal customer satisfaction by resolving the queries in the quickest and most effective manner.
• Align with engineering teams to understand the product roadmap and feature valuation
• Maintain and update tracking systems with correct and accurate information and inform to all respective stake holders accurately.
• Onboard various types of chillers models accurately (as per site information) on digital platform & ensure all key performance indicators are meet.
• Develop and facilitate training programs to internal customers
• Be a partner and extension of the branch service team and the product team to ensure the customer’s needs are being met.
• Define and implement strategies for faster automation of on-boarding process & identify improvement opportunities in current process through innovative thinking.

Requirements

• Must have a demonstrated customer service orientation with excellent written and oral communication skills
• Must be a quick learner & should have a keen eye for problem solving
• Must be proficient with Microsoft Excel, Word, Project and Teams
• Ability to work effectively in a team environment with multiple and changing tasks and priorities
• 2 to 3 years’ experience in HVAC industry with a hands on field experience, preferably those who worked on chillers.
• Bachelor’s degree in engineering in mechanical or electrical or instrumentation or any other appropriate

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance