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Client Support Manager LHC
wpa (welsh procurement alliance)
Client-focused account management and business development role in the public sector procurement and construction industry for the Midlands region, with frequent travel required.
14d ago
£54,000 - £54,000
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Uxbridge, England, United Kingdom
Hybrid
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
client support
performance reporting
business development
lead generation
crm tracking
client relations
- Identify opportunities for cross-selling and upselling additional products or services.
- Work with LHC appointed companies to ensure they understand framework users’ requirements.
- Ensure engagement targets are met and provide regular performance reports.
- Maintain regular communication with appointed companies to exchange business development information.
- Provide ongoing support to clients throughout their building programmes and individual projects.
- Promote business development opportunities through LHCPG’s procurement solutions.
- Assist in executing regional marketing plans, attending events, exhibitions, and industry seminars.
- Identify and generate potential leads and opportunities, tracking progress using CRM systems.
- Support clients and appointed companies in delivering and evidencing social value impact.
- Convert leads into sales, managing client relationships to support business growth and framework renewals.
- Act as the primary contact for regional clients, building long-term relationships and understanding their needs.
What you bring
client driven
client focused
crm systems
public sector
communication
driving licence
- Ability to work proactively in a client-driven environment.
- Proven experience in client-focused account management, sales, or business development.
- Experience using CRM systems (e.g., Microsoft Dynamics) and proficiency in MS Office.
- Experience working with housing associations, local authorities, or public sector organisations.
- Strong communication, presentation, and negotiation skills.
- Full UK driving licence and willingness to travel across the region.
- Knowledge of public sector procurement or the construction and maintenance industry.
- Understanding of UK public procurement regulations.
- Knowledge of social value objectives within procurement.
- Employee Assistance Programme
- 10 days per year ‘work from anywhere’ opportunity
- Private Medical Insurance and Health Cash Plan after probation (taxable)
- Car allowance of £5,740 pa paid monthly
- Enhanced maternity and paternity pay (after 1 year of service)
- Cycle to work scheme and employee discounts
- Wellbeing allowance of £300 pa paid monthly (taxable)
- Option for up to 1 year sabbatical after 5 years
- Discretionary annual bonus
- £1000 pa individual training budget and development support
- £54,000 salary per annum
- 1.5 days personal volunteering leave and team volunteering opportunities
- Long service awards
- Birthday leave
- 34 days holiday plus bank holidays, with the option to buy up to 5 additional days
- Defined Benefit Local Government Pension Scheme (LGPS)
- 36-hour work week with hybrid/remote working
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- lhc may conduct background checks as part of the hiring process.
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