Assistant Community Manager

Description

• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
• Assist in the preparation of monthly variance reports and provide other financial reporting information as required by Community Manager.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Enforce policies of the community.
• Maintain open communication with Community Manager and Maintenance Supervisor.
• Prepare resident rent increase letters monthly.
• Prepare resident’s welcome package and letter.
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Update and maintain resident contact and emergency information.
• Assist in the development, communication and monitoring of property budgets in a manner that supports the financial expectations of the company and allows the property to remain within budget.
• Prepare contract documents as directed, verifying all documents are in order with necessary signatures.
• Prepare weekly Accounts Receivable Reports updating the potential collection of various past due receivable balances and keeping the Community Manager informed of past due and problem accounts on a timely basis.
• Manage and investigate all discrepancies in lease payments.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Review Accounts Receivable report weekly with Community Manager.
• Maintain securities access system, if applicable, issues security/access cards.
• Prepare all appropriate forms for accounting adjustments.
• Performs duties under pressure and meets deadlines in a timely manner
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Initiate and post late fee charges, as appropriate.
• Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions.
• Welcomes and shows property to prospective new residents. Also, handles incoming phone calls, emails, and text messages from prospective new residents and completes appropriate paperwork.
• Analyze and reconcile monthly rental income, rent increases, and move-in and move-out information.
• Prepare move-out reconciliation form for Community Manager's approval to remove vacating residents from computer system.
• Assist Property Manager in the development of annual operating budgets for assigned properties and functional areas.

Requirements

• High degree of flexibility with the ability to work independently
• Prior Property Management Experience Preferred
• Strong Customer Service and Sales Skills
• Certified Apartment Manager (CAM) Preferred but Not Required
• Must be able to work in a fast-paced and customer service-oriented environment
• Excellent organizational, presentation, interpersonal, written and oral communication skills
• Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders
• High School Diploma or Equivalent (College Degree or Coursework Desirable)
• Understanding of computer systems, web applications and software.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance