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Customer Success Manager
Remarcable
Build strong, lasting partnerships with contractors and distributors, ensuring product adoption and driving long-term success on our construction technology platform. Requires 3-5 years of relevant experience and background in construction is a plus.
22d ago
$60,000 - $80,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Omaha, NE
Office Full-Time
Company Size
50 Employees
Service Specialisms
Construction procurement
Tool management
Inventory management
Prefab operations
Material purchasing
Field requisition
ERP/accounting integrations
Warehouse management
Sector Specialisms
Construction
Electrical
Role
What you would be doing
account management
relationship management
collaboration
customer feedback
product training
customer advocacy
- Retention & Growth: Monitor account health, prevent churn, secure renewals, and identify upsell opportunities.
- Relationship Management: Serve as the primary contact, building strong, lasting partnerships with contractors and distributors.
- Collaboration: Partner with Sales for smooth handoffs and work with Product to align customer needs with the roadmap.
- Customer Advocacy: Share customer feedback with internal teams to influence product development and continuous improvement.
- Product Expertise: Lead demos, trainings, and check-ins while keeping customers informed of new features and best practices.
What you bring
construction
collaborative
crm
salesforce
communication
customer success
- Background in construction (electrical, mechanical, or general) or construction technology is a strong plus.
- Proactive, self-motivated, and able to thrive in a collaborative environment.
- Quick learner with technical aptitude and experience using CRM or customer success tools (Salesforce, MS Office, etc.).
- Excellent communicator with strong interpersonal and problem-solving skills.
- 3–5 years of experience in Customer Success, Account Management, or a related role (B2B SaaS experience preferred).
- 2 weeks PTO in 1st year
- Collaborative in-office environment in Omaha, NE
- Healthcare benefits including medical, dental, vision, life insurance, STD and LTD.
- Annual Bonus
- 401(k) with company match.
- An opportunity to join a fast-growing company shaping the future of construction technology
- Competitive salary
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- potential background check not explicitly mentioned in the job description.
Company
Overview
$15M Series A
Funding Round
Backed by Insight Partners in June 2025 to drive AI innovation and supplier integrations.
40% Market Share
Top Contractors Served
Serves over 40% of the nation’s top 50 electrical contractors.
400+ Suppliers
Integrations
Integrates with 400+ suppliers and 25 accounting systems.
2025 Award
Product Recognition
Awarded EC&M Product of the Year 2025 for AI-driven procurement tools.
- Born from the frustrations of former foremen, purchasers, and project managers, the platform was crafted ‘by contractors for contractors’ to tackle chaotic material workflows.
- Founded in 2018 and headquartered in Cleveland, it has grown into a trusted partner for top electrical and trade contractors.
- Its AI engine automates suggestions (Smart Carts), inventory transfers (AutoStock), and pricing checks (InvoiceSense)—unusual intelligence baked right in.
- Remarcable bridges field, warehouse, office, prefab, and accounting teams under one unified, mobile-first interface—making every job run smoother.
- We believe in creating meaningful and lasting impact through innovation.
- We are committed to transparency, collaboration, and integrity in everything we do.
- Our team thrives on continuous learning, growth, and knowledge-sharing.
- We are customer-obsessed and deliver results that exceed expectations.
- We embrace challenges as opportunities for improvement and innovation.
- We cultivate a culture of inclusion where diverse perspectives are valued and celebrated.
25% Paper Usage
Reduced Usage
采用了新技术和协议，成功减少了25%的纸张使用。
15% Energy
Efficiency
通过节能灯和其他措施，整体能源消耗减少了15%。
50% Sustainable Materials
Ethical Sourcing
50%的供应链现在使用环保材料，展现了对可持续性的承诺。
80% E-Waste Recycling
Circular Economy
通过回收和重新利用80%的电子废物，支持循环经济。
- Committing to achieve net-zero carbon emissions by 2030.
50% gender parity
Leadership Roles Target
Aiming for equal representation in leadership positions by 2025.
45% workforce
Underrepresented Groups
Over 40% of employees belong to historically underrepresented groups.
30% women in tech
Target Growth
Increasing female representation in technical roles over the next two years.
Pay equity focus
Fair Compensation
Ensuring equal pay across all levels through ongoing analysis.
- Implemented regular diversity and inclusion training for all employees.
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