Mass Market Billing Officer
Energy Bay
Offers specialist distributed renewable energy solutions to enterprise customers and property landlords through the energy transition.
Manage billing lifecycle for mass market & C&I customers at a renewable energy firm.
13 days ago ago
Junior (1-3 years)
Full Time
Melbourne, Victoria, Australia
Hybrid
Company Size
82 Employees
Service Specialisms
Renewable Energy
Energy Management
Consulting
Engineering
Project Management
Sustainability
Sector Specialisms
Renewable Energy
Distributed Energy Solutions
Solar Energy
Behind-the-Meter Energy
Commercial Energy
Industrial Energy
Residential Energy
Government Energy Solutions
Role
Description
billing management
dashboard maintenance
automated billing
issue resolution
product audits
lifecycle management
- Monthly C&I Billing Activities: Manage all monthly billing tasks for Commercial & Industrial (C&I) customers, including preparation and maintenance of the weekly C&I billing dashboard.
- Mass Market Billing Processes: Oversee mass market billing activities, including automated billing runs and upkeep of the mass market billing dashboard.
- Identify problems, ongoing issues and opportunities for improvement
- Off-Market Billing Operations: Execute billing tasks for off-market customers and maintain the associated off-market dashboard.
- Issue Resolution and Analysis: Perform ad-hoc billing tasks to investigate, analyze, and resolve specific issues or exceptions.
- Product and Tariff Audits: Conduct regular audits and reviews of products, tariffs, customer accounts, and other relevant areas as needed.
- Support for C&I Billing Operations: Aid with billing processes and account management for C&I customers.
- Billing Lifecycle Management: Handle all aspects of billing across the customer lifecycle, including initial bills, automated billing, exception handling, and final billing for mass market, off-market, commercial & industrial (C&I), and generator connections.
Requirements
microsoft office
outlook
crm
sql
python
time management
- Energetic and positive mindset.
- Understanding the basics of Energy Industry value chain is preferred.
- Effective time management and ability to handle complex tasks efficiently.
- Proficient in Microsoft Office Suite.
- General IT proficiency, including experience with Outlook and CRM platforms.
- Highly effective communicator, both verbally and in writing.
- Skilled in data management tools and technologies, including programming languages such as SQL and Python, and Excel capabilities is highly regarded.
- Capable of working independently and collaboratively within a supportive, fast-paced, and evolving team environment.
- High attention to detail with a strong commitment to follow-through and task completion.
Benefits
- Comprehensive training and mentorship from experienced professionals
- New office location, with stunning panoramic views, close to Burnley train station
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
$500M
Partnership Value
Secured a partnership worth US$500 million with ESR Australia to deploy solar and battery storage.
50 MW
Solar Storage
Deploys 50 megawatts of solar storage as part of the landmark partnership.
300 MW
Battery Storage
Delivers 300 megawatts of battery storage as part of the landmark partnership.
- Backed by impact capital and the parent group of brands like Solar Bay and Diamond Energy, it rapidly scaled through strategic acquisitions and partnerships.
- Delivered headline projects like Australia’s largest behind-the-meter solar system at McCain Foods and major rooftop + battery installations at Moorebank Logistics.
- Operates via brands: Solar Bay (asset construction, financing, embedded networks) and Diamond Energy (100% renewables energy retail).
- Typical offerings include embedded networks, PPA-backed renewable installations, onsite solar, battery storage, and EV charging infrastructure.
- Notable for pioneering embedded energy systems in major shopping centres, logistics hubs, and convention centres with modern financing models.
- Grew through acquisitions like QuadSol and Diamond Energy, gaining full-stack capabilities from design and build to generation and retail.
- Built and operates one of Australia’s first behind-the-meter solar + storage systems topping a major potato processing plant.
Culture + Values
- This organization is a community that thrives on collaboration and shared purpose.
- People are considered the greatest asset, with a strong emphasis on diversity of thought, experience, and perspective.
- Commitment to driving innovation and delivering results that matter to clients is a key focus.
- The organization acts with integrity, ensuring trust and transparency in all operations.
- Agile and flexible, they adapt quickly to the evolving energy landscape.
- Pride is taken in delivering exceptional service and value to clients and partners.
Environment + Sustainability
2050
Net-Zero Commitment
The company aims to achieve net-zero emissions through comprehensive environmental strategies and innovative solutions.
- Works with clients to reduce carbon footprint and improve energy efficiency.
- Focuses on renewable energy integration, energy storage, and smart grids.
- Monitors and reports on energy consumption and emissions continuously.
Inclusion & Diversity
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