Guest Service Agent - Rydges Esplanade Fremantle at Evt - Entertainment | Ventures | Travel in Fremantle, Western Australia, Australia | Kablio
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Guest Service Agent - Rydges Esplanade Fremantle
Evt - Entertainment | Ventures | Travel
Operates cinemas, hotels, restaurants, resorts and leisure ventures across Australia, NZ and Germany
Deliver exceptional guest service, manage check-in/out, reservations and guest needs.
4 days ago ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Fremantle, Western Australia, Australia
Onsite
Company Size
8,000 Employees
Service Specialisms
Entertainment
Travel
Hospitality
Leisure
Sector Specialisms
Entertainment
Hospitality
Leisure
Cinema Operations
Hotel Management
Property Development
Entertainment Technology Services
Outdoor Cinemas
+15 more
Role
Description
check‑in
guest services
reservations
front desk
room readiness
housekeeping coordination
Welcome guests warmly and ensure smooth check-in/check-out
Respond promptly to guest needs and special requests
Maintain a clean, safe, and professional front desk environment
Participate in training and team meetings
Provide information about hotel services and local attractions
Manage reservations and daily guest transactions accurately
Coordinate with housekeeping and maintenance for room readiness
Requirements
collaboration
detail-oriented
hotel systems
customer service
wh&s
adaptable
Ability to collaborate across departments
Detail-oriented and accurate in transactions
Familiarity with hotel systems and procedures
Strong customer service and communication skills
Knowledge of WH&S and operational policies
Adaptable and open to continuous learning
Benefits
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Rapid career growth opportunities through our EVT network.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
Awesome winter and summer savings and discounts at Thredbo.
Incredible team member discounts from your first day on-the-job.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
1910 Merger
Founding Year
Originated from a merger of film exhibitors in 1910.
1962 Listing
Public Listing
Publicly listed on the ASX since 1962.
A$1B Revenue
Annual Revenue
Generates approximately A$1 billion in annual revenue.
A$2B Assets
Asset Portfolio
Maintains a ~A$2 billion portfolio across venues and properties.
Operates over 60 hotels and resorts—such as Rydges, QT, Atura, LyLo and the Thredbo Alpine Resort.
Ventures segment spans property development, media tech (EDGE CT), golf courses, and alpine facilities.
Projects combine cinematic experiences, dining, wellness and travel under one roof, like spa–cinema hybrids and ski‑resort lodges.
Uniquely integrates entertainment and travel, offering bars, spas, conferencing and technology‑enabled guest experiences.
Culture + Values
Innovation
Collaboration
Passion
Integrity
Customer focus
Sustainability
Environment + Sustainability
Net Zero by 2050
Sustainability Target
The company has set a goal to achieve net-zero emissions by the year 2050, demonstrating a long-term commitment to combating climate change.
Committed to reducing carbon emissions
Energy-efficient initiatives across all operations
Implementation of sustainable practices in venue operations
Focus on waste reduction, including recycling and waste management systems
Adopting renewable energy sources in some of their venues
Inclusion & Diversity
40% Leadership
Gender Diversity
Women hold 40% of leadership positions, reflecting a commitment to gender equality.
Focus on creating an inclusive work environment
Ongoing programs to support gender equality and work-life balance
Articles
About EVT
Careers