IS Technical Support
Tate
Provide high-level IT infrastructure and end-user support, handling incidents and assets.
2 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Kingston Upon Hull, England, United Kingdom
Onsite
Company Size
101 Employees
Service Specialisms
Raised access floors
Structural ceilings
Data center containment
Architectural finishes
Custom manufacturing
Understructure systems
Accessories for access floors
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
asset management
compliance
service monitoring
tool promotion
fault finding
incident logging
- Ensure all IT activities, including relocating IS, telephone and office equipment as requested by key personnel during business hours, strictly in accordance with Health and Safety guidelines.
- Provision new assets/replacement assets, maintain adequate site stock levels while ensuring accurate recording of assets within the IT Asset register
- Ensure all IT activities are compliant with the Kingspan IT manual and any activities falling outside the Kingspan IT Manual governance are logged and either resolved or escalated where appropriate.
- Monitor, update and escalate calls to ensure Service Levels are achieved.
- Be an ambassador for the IS department, actively promoting the use of IS toolset where applicable within the business.
- Fault-finding and maintaining servers, PC's, network infrastructure hardware and software (including laptops) used in the organisation.
- Undertake any training provided by the organisation.
- Document in the IT Service Desk, according to the standards of the organisation, any system changes, updates, and modifications released while carrying out the role.
- In a business-like manner accurately log details of reported Incidents and Service Requests.
What you bring
powershell
o365
azure
active directory
windows server
citrix
- Microsoft scripting technologies including PowerShell, VBA, and VBScript.
- Working knowledge of the O365 Suite, Exchange Online, O365 Administration, Azure Experience in an ITIL Ticketing system, managing, creation and solving Issus/Requests within an outlined and timely manner.
- Must demonstrate a good attitude to work and be flexible to challenges and changes.
- Fundamental understanding of Active Directory User administration
- Possess an enthusiastic, energetic and can-do approach to customer service and solution delivery.
- Must have excellent timekeeping and communication skills, with the ability to work as part of a team or on own initiative.
- Fundamental understanding of Network troubleshooting, able to identify reasons for loss in connectivity and slowness and solve with relevant solutions.
- In depth experience in desktop support for Windows 10/11, IOS, Android and printers.
- Full driving licence with the ability to travel as and when required.
- Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive.
- Have a working knowledge of Windows server.
- Advanced Windows Server.
- Advanced knowledge of Citrix and/or Windows Terminal Services.
- Knowledge and experience of Microsoft SQL (DBA and/or T-SQL).
- Corporate volunteering with paid time off to give back to our local community.
- Getting to know your colleagues on a personal level is easy with social events scheduled throughout the year.
- We are part of the global Kingspan Group, which means direct access to careers opportunities worldwide!
- We are People Passionate and offer our employees unrestricted access to an Employee Assistance Programme and have dedicated MHFA representatives across the business.
- Unrivalled training and development opportunities. We prioritise developing both you and your career.
- We know a work/life balance is important, which is why we offer 25 days' holiday entitlement each year.
- We are proud to offer competitive salaries, bonus opportunities and generous pension contributions.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1981
Year of establishment
The company has been providing innovative flooring solutions since its inception, showcasing its long-standing commitment to the industry.
- With decades of experience, Tate has developed a strong reputation for high-quality, customized flooring systems.
- The company serves diverse sectors, including commercial, industrial, and data center markets, offering innovative solutions.
- Tate’s cutting-edge access floors provide flexibility for cable management, airflow, and future-ready infrastructure.
- Typical projects include large-scale office buildings, data centers, and high-tech environments with advanced flooring needs.
- Their offerings range from modular flooring systems to high-performance, sustainable flooring designs.
- Standout projects include installations in major corporate headquarters and data centers, where innovation and efficiency are critical.
- Customer Commitment - We work relentlessly to understand our customers' needs and deliver tailored solutions that exceed expectations.
- Innovation - We strive to be at the forefront of our industry, embracing innovation to deliver cutting-edge products and services.
- Quality - We are dedicated to providing exceptional quality in everything we do, from design to delivery.
- Integrity - We operate with transparency, honesty, and responsibility in all our interactions.
- Collaboration - We believe in the power of teamwork and collective expertise to achieve our goals.
2030
Net Zero Goal
Committed to achieving net zero emissions by 2030.
30% reduction
Carbon Footprint
Reduced carbon footprint by 30% over five years.
- All products are designed with sustainability in mind, prioritizing material efficiency and energy-saving innovations.
- Collaborates with suppliers who prioritize environmental responsibility and sustainable practices.
Women 35%
Leadership Diversity
Women currently hold 35 percent of senior leadership roles within the organization.
10% Target
Women Leadership Growth
A goal has been set to increase the representation of women in senior leadership roles by 10 percent over the next three years.
- Fosters an inclusive culture where every individual's contributions are valued.
- Has implemented mentorship programs aimed at empowering underrepresented groups in the workplace.
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