IS Technical Support

Description

• Ensure all IT activities, including relocating IS, telephone and office equipment as requested by key personnel during business hours, strictly in accordance with Health and Safety guidelines.
• Provision new assets/replacement assets, maintain adequate site stock levels while ensuring accurate recording of assets within the IT Asset register
• Ensure all IT activities are compliant with the Kingspan IT manual and any activities falling outside the Kingspan IT Manual governance are logged and either resolved or escalated where appropriate.
• Monitor, update and escalate calls to ensure Service Levels are achieved.
• Be an ambassador for the IS department, actively promoting the use of IS toolset where applicable within the business.
• Fault-finding and maintaining servers, PC's, network infrastructure hardware and software (including laptops) used in the organisation.
• Undertake any training provided by the organisation.
• Document in the IT Service Desk, according to the standards of the organisation, any system changes, updates, and modifications released while carrying out the role.
• In a business-like manner accurately log details of reported Incidents and Service Requests.

Requirements

• Microsoft scripting technologies including PowerShell, VBA, and VBScript.
• Working knowledge of the O365 Suite, Exchange Online, O365 Administration, Azure Experience in an ITIL Ticketing system, managing, creation and solving Issus/Requests within an outlined and timely manner.
• Must demonstrate a good attitude to work and be flexible to challenges and changes.
• Fundamental understanding of Active Directory User administration
• Possess an enthusiastic, energetic and can-do approach to customer service and solution delivery.
• Must have excellent timekeeping and communication skills, with the ability to work as part of a team or on own initiative.
• Fundamental understanding of Network troubleshooting, able to identify reasons for loss in connectivity and slowness and solve with relevant solutions.
• In depth experience in desktop support for Windows 10/11, IOS, Android and printers.
• Full driving licence with the ability to travel as and when required.
• Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive.
• Have a working knowledge of Windows server.
• Advanced Windows Server.
• Advanced knowledge of Citrix and/or Windows Terminal Services.
• Knowledge and experience of Microsoft SQL (DBA and/or T-SQL).

Benefits

• Corporate volunteering with paid time off to give back to our local community.
• Getting to know your colleagues on a personal level is easy with social events scheduled throughout the year.
• We are part of the global Kingspan Group, which means direct access to careers opportunities worldwide!
• We are People Passionate and offer our employees unrestricted access to an Employee Assistance Programme and have dedicated MHFA representatives across the business.
• Unrivalled training and development opportunities. We prioritise developing both you and your career.
• We know a work/life balance is important, which is why we offer 25 days' holiday entitlement each year.
• We are proud to offer competitive salaries, bonus opportunities and generous pension contributions.

Training + Development

Interview process

Visa Sponsorship

Security clearance