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Duty Manager

Jll

JLL provides professional services in real estate and investment management worldwide.

Manages day‑to‑day facilities services across helpdesk, security, housekeeping, cafeteria, etc.

4d ago

Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Noida, Uttar Pradesh, India

Onsite

Company Size

102,000 Employees

Service Specialisms

Construction services

Project Management

Consulting

Engineering

Architecture

Property Development

Design

Technical Services

Sector Specialisms

Industrial

Energy

Infrastructure

Buildings

Residential

Commercial

Water Resources

Heavy Civil

Role

What you would be doing

smdrs update

vmt tool

siebel calls

asset tracker

traffic analysis

kitchen audit

Plan & train TPV staff on policies and requirements.
Daily and monthly updating of OLA in the SMDRS tool.
Should conduct monthly random Kitchen audit of the vendors.
To go for facility, walk around and ensure Walk around map & Guide is followed and maintained.
To discuss and assist facility manager on monthly basis on the vendor performance matrix.
Co-ordination with builder HK team & ensure daily HK activity in place in common areas
To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done.
To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas
To provide management advice on Helpdesk/Mailroom for escalated issues during the shift
To ensure random food samples test is done by
Coordination for bee hive removals and pest control
During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements
Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities.
To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services
Ensure to implement EHS practices (PPEs etc) in and around the security premises
Organizing induction program for all TPV & Jll staff
To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits.
Attending the shift briefing
To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix.
Co-ordinate with builder security for logistics requirement
To coordinate with engineering team for any issues that need help.
To ensure that security staff adheres to GAP norms.
Follow the escalation matrix if anything wrong
To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.
To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.
Adopt to all the new implemented initiatives.
To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.
Clearing of C-mail / Government agencies mail to the proper recipient.
To ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required.
Handling of security, EHS incidents on priority and communicating the same as per escalation matrix.
Should participate and manage half yearly fire drill.
Co-ordinate with builder for pest control activity closure
Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.
To assist Facility Manager in all such ISO, Internal, External, audits that happen at and ensure necessary documentation are done
To ensure accident or crises management is addressed immediately
To ensure VMT tool (vendor management tool) is up and run all the time
To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep
Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs)
To ensure immediate response to all priority calls during the shift and follow escalation process
To provide management advice for Front Office for escalated issues during the shift.
To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.
To ensure all registers/tools update for material movements (In & Out) on day to day basis
Lead on escalations.
To manage the overall key room, clock room and time office operations.
Coordination with builder security team for any logistics requirement
Follow the escalation process & matrix for any incident / issues (100%)
To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
To ensure weekly training is imparted and staff grooming standard is maintained.
To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits.
Should conduct all the scheduled meeting and focus meets with projects as per calendar.
To adhere to Policies, Processes & procedures and also the statutory documents
To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.
Ensure PPE are used by vendor staff while serving, cooking and washing.
Make snag reports pertaining to common area’s and follow up for closure
To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process
To ensure that the security assignment manager or security in-charge of the facility is being updated on the client’s/VIP visits
To ensure the Grooming of the staff
To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria.
To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages.
Take proper rounds in all common areas maintained by builder
Answering the employee query on phone and replying mails
Ensure the hygiene of the cafeteria vendors operating in stalls.
Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events
Coordination with builder on guarding services and common area upkeep daily / weekly / monthly

What you bring

sla

kpi

e.fit

vmt