HVAC Service Manager

Description

• Serve as the primary client contact for key accounts; resolve escalations and deliver status updates.
• Drive continuous improvement, efficiency, and customer satisfaction.
• Oversee service vehicle fleet operations and inspections.
• Ensure full compliance with OSHA, safety programs, and company policies.
• Conduct field audits, ride-alongs, performance reviews, coaching, and quality control.
• Lead large equipment replacements, commissioning, emergency response, and mission-critical troubleshooting.
• Generate proposals for maintenance contracts, replacements, and capital projects.
• Oversee department budgeting, job costing, invoicing accuracy, and financial performance.
• Manage dispatch coordination, labor forecasting, and service prioritization.
• Utilize service management systems and generate performance reports.
• Recruit, train, develop, and retain high-performing technical teams.
• Lead, schedule, and support HVAC technicians across service, repairs, installations, retrofits, and startups.

Requirements

• 5+ years of HVAC management experience (mission-critical preferred)
• HVAC, engineering, or equivalent technical education or military training
• Advanced diagnostic and troubleshooting skills across mechanical, electrical, and control systems
• Strong expertise in RTUs, VRF, controls, CRAC/Liebert/Vertiv, Bard, and refrigeration systems
• Expert knowledge of HVAC and refrigeration systems, including controls, VRF, RTUs, and CRAC systems (Liebert/Vertiv, Bard); OptiCool a plus
• Master or Journeyman-level licensing preferred
• Ability to read and interpret blueprints, schematics, wiring diagrams, and technical manuals
• Advanced troubleshooting across mechanical, electrical, and control systems

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance