Senior Business Applications Analyst - CRM - REMOTE (UK) - Yardi CRM experience preferred

Description

• Implements quality assurance processes
• Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
• Develops regular and thorough status communications for senior leadership and stakeholders
• Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
• Provides ongoing support addressing issues, and continuously optimizing workflows
• Contributes to maintaining project plans and timelines
• Collaborates with internal support teams to resolve challenges
• Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
• Provides expertise in designing and optimizing resident journeys, ensuring standardization
• Conducts comprehensive training to ensure proficient CRM and RentCafe system use
• Establishes best practices and ensures solution delivery adheres to defined standards
• Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules

Requirements

• Experience planning and working on implementations of system changes in a SOX environment is preferred
• Strong interpersonal, conflict management, and communications skills
• Keen ability to engage and work with different teams
• Effective documentation and reporting skills
• Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
• Proven experience working on complex CRM implementation projects
• Solid understanding of project management and agile practices, with the ability to teach and coach others
• At least 4 years of operations, financial, or technology implementation
• Strong understanding of customer journey design and best practices
• Agile, Six Sigma, or PMP certification strongly preferred
• Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
• Project Management and Technical Support experience
• Preferred experience with Yardi’s CRM, RentCafé and associated modules
• Ability to manage portfolios of work

Benefits

• Competitive Base Salary + Annual Bonus
• Generous Paid Time Off and Holidays
• Pension Scheme + Profit Sharing Program
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Professional Growth
• Comprehensive and progressive Medical/Dental/Vision options
• Tuition Assistance Program

Training + Development

Interview process

Visa Sponsorship

Security clearance