Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
Develops regular and thorough status communications for senior leadership and stakeholders
Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
Provides ongoing support addressing issues, and continuously optimizing workflows
Contributes to maintaining project plans and timelines
Collaborates with internal support teams to resolve challenges
Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
Provides expertise in designing and optimizing resident journeys, ensuring standardization
Conducts comprehensive training to ensure proficient CRM and RentCafe system use
Establishes best practices and ensures solution delivery adheres to defined standards
Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
Requirements
sox
crm
agile
six sigma
pmp
yardi
Experience planning and working on implementations of system changes in a SOX environment is preferred
Strong interpersonal, conflict management, and communications skills
Keen ability to engage and work with different teams
Effective documentation and reporting skills
Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
Proven experience working on complex CRM implementation projects
Solid understanding of project management and agile practices, with the ability to teach and coach others
At least 4 years of operations, financial, or technology implementation
Strong understanding of customer journey design and best practices
Agile, Six Sigma, or PMP certification strongly preferred
Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
Project Management and Technical Support experience
Preferred experience with Yardi’s CRM, RentCafé and associated modules
Ability to manage portfolios of work
Benefits
Competitive Base Salary + Annual Bonus
Generous Paid Time Off and Holidays
Pension Scheme + Profit Sharing Program
Employee Stock Purchase Program – purchase shares at a 15% discount
Professional Growth
Comprehensive and progressive Medical/Dental/Vision options
Tuition Assistance Program
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1970
Year Established
The company was originally established in 1970 as Health Care Fund, marking its entry into the healthcare real estate sector.
2,000+ Professionals
Real Estate Experts
The company employs over 2,000 real estate professionals, underscoring its expertise in healthcare real estate management and development.
1,500+ Communities
Senior Housing Locations
Manages over 1,500 senior housing communities, reflecting its extensive portfolio in aging care facilities across the U.S., Canada, and U.K.
$1.7B Investment
Recent Capital Injection
Invested $1.7 billion in senior housing demand, highlighting significant financial commitment to expanding resources for aging populations.
Rebranded to Welltower in 2015 following healthcare real estate expansion.
Operates in the U.S., Canada, and U.K., managing senior housing and outpatient medical facilities.
Structures investments through long-term leases and joint ventures, blending capital with operator expertise.
Focuses on independent living, assisted living, memory care, post-acute rehabilitation, and medical offices.
Leverages post-acute care platform to improve hospital transitions and reduce readmissions.
Culture + Values
Intellectually curious, open‑minded, and voracious learners
Mutual respect, humility, frugality, stoicism, and a strong work ethic
Operate with a sense of healthy paranoia, take nothing for granted and always focus on moving forward
Adaptable – not the strongest or most intelligent, but most responsive to change
Owners, not managers
Iconoclasts with a flair for ingenuity and a win/win attitude
Built with an outsider mindset – get it right, not be right
Ethos of entrepreneurship – exist to help other entrepreneurs succeed
Culture of resilience – tackle crises with grit and tenacity
Laser‑focused on what we can control to extend growth
Act quickly when prudent, with patience as network effect grows
Never cut corners in how we deal with owners, customers, and employees
Extreme excellence to create true residual alpha for owners
Culture of 'delayed gratification gene' – sacrificing immediate rewards for larger future gains
Culture of 'fiduciary responsibility gene' – prioritizing owners’ interests above our own
Leaders model trust, shared sacrifice, unity of purpose, mirrored reciprocation
Environment + Sustainability
28% Emissions Target
SBTi-Approved GHG Reduction
Aims to reduce Scope 1 & 2 GHG emissions by 28% by 2030 over a 2019 baseline.
25% Intensity Reduction
2024 Goal for GHG Emissions
Aims to reduce GHG emissions intensity by 25% by 2030 over a 2023 baseline.
$1.04B Green Bond Proceeds
Funding Environmental Initiatives
Allocated $1.04 billion from green bond issuances toward sustainability projects.
65M kWh Green Power
Renewable Energy Utilization
Used over 65 million kWh of green power in 2023.
Reduced Scope 1 & 2 emissions by 12.2% and energy usage by 11.0% over a 2018 baseline ahead of 2025 target.
Utilized 51.6 million kWh renewable energy in 2023 (doubled green power vs prior year).
Awarded ENERGY STAR® Partner of the Year (fifth consecutive year) with Sustained Excellence status.
349 green building certifications in 2023 (+150% vs 2022).
Maintained top 30% ISS QualityScore ranking in environmental & social, Prime ISS ESG rating.
Ranked #1 for corporate governance among US REITs by Green Street Advisors.
Inclusion & Diversity
1:1 Gender Parity
Maintained Balance
The organization maintains equal representation of genders across all levels of the company.
Five Consecutive Years
Named to Bloomberg GEI
Recognized in the Bloomberg Gender‑Equality Index for five consecutive years.
7 Employee Groups
Hosted Events
Supported seven employee network groups in hosting speaker sessions, book clubs, and events to foster diversity and inclusion.
+4%
Employee Engagement Score
Completed a company‑wide employee engagement survey with an overall favorable score that exceeds the benchmark by +4 percentage points.
Formally Relaunched Diversity Council with updated goals and leadership team sponsors
U.S. EEO‑1 report published annually with workforce breakdown by gender and race for various roles including Exec/Sr Officials & Managers, Professionals, etc.