Designs and builds custom sunrooms, screen rooms, patios, and enclosures for homes and businesses.
Handle inbound calls, schedule appointments, and provide customer support.
14 days ago ago
Junior (1-3 years)
Full Time
Cincinnati, OH
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Construction services
Design
Installation
Project Management
Custom Manufacturing
Technical Services
Sector Specialisms
Residential
Home Improvement
Sunrooms and Enclosures
Windows and Doors
Bath and Kitchen Remodeling
Roofing
Gutters and Siding
Outdoor Living Spaces
Role
Description
appointment scheduling
data verification
customer support
Scheduling customer estimate appointments
Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
Assisting customers with service inquiries
Requirements
crm
data entry
customer service
detail‑oriented
teamwork
1-3 yrs
Strong attention to detail
Process focused - structure and consistency is key
Excellent customer service skills both written and verbal
Appointments Plus/CRM knowledge a plus
The ability to successfully work as part of a team
Strong, accurate data entry skills
Ability to multi-task
1-3 years' experience working in a customer service, office or call center environment
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
30 Years
Industry Leadership
The company has been transforming outdoor spaces with superior craftsmanship and innovative designs.
A leader in creating custom outdoor living spaces with a focus on beauty and functionality.
Offers tailored solutions for sunrooms, screen rooms, and patios that adapt to diverse needs and climates.
Known for high-quality materials that ensure durability and energy efficiency in all projects.
Expanding services to both residential and commercial markets to address a wide range of space needs.
Designs and constructs custom enclosures that seamlessly blend with existing structures, enhancing property value.
Provides personalized customer service with a commitment to meeting individual preferences and budgets.
Continues to grow, renowned for turning ordinary outdoor areas into exceptional living spaces.
Culture + Values
We focus on providing the highest quality products and services.
We are committed to continuously improving and innovating.
We emphasize a strong customer-centric mentality.
We foster a collaborative work environment where everyone’s contributions are valued.
We prioritize creating a safe, friendly, and supportive environment for our team and customers.
Environment + Sustainability
Net zero 2030
Carbon footprint target
The company is dedicated to achieving net zero carbon emissions by the year 2030, demonstrating a strong commitment to sustainability and environmental stewardship.
Our goal is to reduce environmental impact through sustainable product offerings.
We are committed to minimizing waste and increasing recycling across operations.
Our products are designed for energy efficiency, helping customers lower their energy consumption.
Inclusion & Diversity
We are dedicated to fostering an inclusive and diverse workforce.
We aim to create an environment where employees of all backgrounds feel valued and respected.
We promote equal opportunity for all employees in recruitment, hiring, and career advancement.