Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
Manage the service delivery schedule for a defined geographic region with up to 10 technicians
Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
Use and promote excellent customer service soft skills
Requirements
interpersonal
customer-focused
project management
college degree
geography
Exceptional interpersonal and persuasion skills
Professional, customer-focused approach to completing assignments and representing Encore
Knowledge of Maryland and Virginia geography is a definite plus but not required.
College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred
Benefits
Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.
Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals’ initiative to develop advanced skills
Tools for Success: Access to leading-edge web-based productivity tools.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
35 Years
Years in Business
Experience providing fire protection systems for industrial, commercial, residential, and government sectors.
Specializes in designing, installing, and maintaining advanced fire safety solutions for a broad spectrum of industries.
Serves diverse sectors including industrial, commercial, residential, and government.
Provides fire alarm, suppression, sprinkler, and emergency lighting solutions.
Notable projects include large-scale installations in high-rise buildings, transportation hubs, and sensitive government facilities.
Expertise in complex fire safety challenges in both new builds and retrofitting projects.
Emphasizes use of latest technology to ensure systems meet highest safety standards.
Culture + Values
Fireline Family – we balance a professional atmosphere with the personalization of a family owned company.
Quality – supplying the highest level of products and services in life safety.
Integrity – ethical behavior guiding our actions and decisions.
People – promote growth and development of exceptional staff.
Environment + Sustainability
Sept 30
Replacement Timeline
Replacement of AFFF foam extinguishers with water-based alternatives for Class A risks and fluorine-free foam for Class B.
30 Sep
Compliance Deadline
Compliance with EU PFHxA restrictions under REACH.
31 Dec 2030
Transition Completion
Full transition away from PFAS-containing products under EU PFHxA restrictions.
Exclude PFOA and PFOS from our products; shift away from PFAS‑containing foam extinguishers.
Apply green fire‑safety business practices—conserve, reuse, recycle—in system design.
Inclusion & Diversity
No publicly stated DEI strategy or gender‑related statistics found.