Assistant Customer Care Manager

Description

• Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
• Entering line items and generating work orders in service system
• Monitoring warranty repairs
• Coordinating & conducting on-site warranty inspections
• Responsible for the quality inspections of the home prior to delivery to the customer
• Conducting follow up with homeowners and vendors relating to open service requests
• Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards

Requirements

• Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
• Bachelor's Degree in Construction or Engineering preferred
• Demonstrated commitment to customer satisfaction
• Excellent verbal and written communications
• Basic computer skills
• Some Customer service experience or equivalent preferred
• Ability to work in various weather conditions -- heat, rain, cold, etc.
• Some construction experience or equivalent preferred
• Valid Driver's License because driving is an essential function of this position
• Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
• Minimum of High School Diploma or equivalent
• General knowledge of building codes
• Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
• Ability to read blueprints

Benefits

• Gain confidence in working through common service-related items and gain exposure to escalated issues
• Validating service ticket progression

Training + Development

Interview process

Visa Sponsorship

Security clearance