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Resident Director
Asset Living
Oversee leasing, marketing, and resident relations for student housing community.
12d ago
$25 - $25
Expert & Leadership (13+ years)
Full Time
Clovis, CA
Onsite
Company Size
8,500 Employees
Service Specialisms
Operations
Due Diligence
Training
Marketing
Financial Planning and Analysis
Human Resources
Advanced Data Analytics
Market Research
Sector Specialisms
Multifamily
Single-family
Affordable Housing
Build-to-Rent
Active Adult
Student Housing
Role
What you would be doing
lease auditing
marketing campaigns
property inspections
vendor management
resident service
staff training
- The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, traverse flat and non-flat terrain, be exposed to hazardous chemicals.
- Audit all lease files to ensure adherence to policies and procedures
- Supervise the planning, preparation, and implementation of all leasing and renewal events as approved by the Community Manager
- Assist Community Manager in the use of consistent techniques company directives to screen, hire, train, coach, and develop on-site staff.
- Develop and plan academic-related services/programs in collaboration with faculty, staff, and residents.
- Monitor leasing/renewal progress, focusing on areas needing additional support
- Assist the Community Manager in ensuring the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
- Promote harmony and quality job performance of staff through support and effective leadership
- Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic
- Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy.
- Assist with supervision of all business functions related to operations
- Oversee student and community development with CA/RA staff.
- Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
- Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
- Effectively show, lease, and move in prospective residents
- While performing the duties of this job, the employee is regularly required to communicate with others to exchange information, repeat motions that may include wrists, hands, and/or fingers, assess the accuracy, neatness, and thoroughness of the work assigned, and be able to work overtime, weekends, and night hours (emergencies).
- The employee is frequently required to remain in a stationary position, often standing or sitting for prolonged periods, move about to accomplish tasks, or move from one worksite to another
- Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
- Assist in developing the annual marketing plan and marketing budget
- Ensure staff compliance and consistency with Company policies and procedures
- Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
- Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)
- Coordinate Monthly newsletters and implement educational programming model for social events.
- Deal with resident complaints, concerns, and requests to ensure resident satisfaction
- Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
What you bring
fair housing
osha
high school
bachelor's
onsite
computer skills
- Must have basic knowledge of Fair Housing Laws and OSHA requirements.
- High School Diploma or Equivalent; Bachelor’s degree preferred or one year’s experience in the housing industry;
- Regular/daily onsite attendance is required
- Ability to understand and perform all on-site software functions; basic computer skills required.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1986-founded
Founded in 1986
The company was established during the savings-and-loan crisis to revitalize struggling properties.
285k units
Manages 285,000 units
Through strategic acquisitions, the company now manages over 285,000 residential units across various sectors.
$55B valuation
Manage $55 billion in assets
The company currently oversees properties valued at $55 billion, reflecting its extensive management capabilities.
40+ states
Operates in 40+ states
The company has a nationwide footprint with operations spanning over 40 states and 9 regional offices.
- It has transformed into a top-ranked third-party manager across multifamily, student, senior, affordable and build-to-rent sectors.
- Typical projects include large-scale apartment communities, student rentals leasing by the bed, affordable housing with HUD oversight, and senior living centers.
- It serves a diverse client base—from institutional investors to single-asset owners—without owning properties itself to avoid conflicts of interest.
- In 2020, it acquired Poetic Digital to bring creative and tech capabilities in-house, enhancing online resident experiences.
- Believing in putting people first, always, includes caring for residents, supporting teams, and investing in communities.
- Committed to excellence and accountability in all efforts.
- Promotes a culture of respect, collaboration, and trust, fostering open communication and inclusivity.
- Encourages innovation, continuous improvement, and adaptability to meet evolving stakeholder needs.
- Invests in people by providing opportunities for professional development and career growth.
By 2030
Net Zero Carbon Footprint Target
The company aims to achieve Net Zero carbon emissions by 2030, demonstrating a strong commitment to climate action.
- Committed to reducing energy consumption, waste, and carbon emissions in operations.
- Focus on minimizing the environmental impact of managed properties.
- Implement energy-efficient systems and promote eco-friendly practices in communities.
- Regularly monitor and report on environmental impact to drive continuous improvement.
- Fosters a culture of inclusion where every team member feels valued and supported.
- The leadership team is committed to promoting diversity across all levels of the organization.
- Offers employee resource groups that support and advocate for diverse communities within the company.
- Continuously reviews recruitment and development processes to ensure diversity and inclusion are embedded in business practices.
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