CX Operations Team Leader - Domain at Costar Group in Pyrmont, New South Wales, Australia | Kablio

Role

Description

team leadership

level 2 support

inbound support

product expertise

queue management

technical consulting

50/50 focus - Leading the team, and hands-on support to Domain customers.
Unlock career growth opportunities across Tech, Marketing & Data.
Tackle the tricky stuff: You’ll resolve complex Level 2 enquiries, escalations, and complaints with calm expertise, and support your team through theirs.
Master the art of connection: Expertly manage inbound enquiries across phone, live chat, and email - and guide the team to do the same with confidence.
Drive customer love: Become a true product guru, empowering clients to unlock full platform potential while coaching your team to deliver consistently exceptional support.
Lead the way: You’ll balance hands-on queue work with leading the team - monitoring workloads, keeping an eye on contact volumes, making smart resourcing decisions, and jumping in to help meet service levels.
Be a trusted partner: You’ll be a go-to technical wizard for Real Estate agents - solving problems, championing their accounts, and helping them get the absolute best from our industry-leading portals.
Grow future stars: Mentor and coach the team to hit their performance benchmarks, deliver onboarding and training for new joiners, and use our QA framework to help everyone level up.
Energise the crew: Support incentives, competitions, and team activities that keep them motivated, recognised, and loving what they do.

Requirements

team leader

problem solving

confidentiality

contact centre

proptech

saas

Previous experience in fast-paced customer service / tech support roles at a Team Leader level.
Excellent problem-solving and conflict resolution skills with an enthusiastic, positive approach.
A high level of confidentiality.
Contact centre experience (highly preferred).
Experience in support roles for Real Estate, PropTech, Online Sales or Advertising Sales.
Experience supporting tech platforms within the SaaS industry (preferred).

Benefits

Hybrid working in an awesome, collaborative team.
Leadership development programs, LinkedIn Learning and more.
Work from home flexibility - 3 days in the office per week.
Work from overseas once per year.
Up to 20 weeks paid parental leave for primary carers.
Regular social events including our famous Innovation Days and annual BBQ!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

pre‑employment substance abuse testing and drug‑free workplace policy

Company

Overview

Founded 1987

Year Established

The year the company was first established.

Offers comprehensive data on properties, tenants, leases, and market conditions globally.
Known for its pioneering technology and research, delivers powerful insights to commercial real estate professionals.
Its旗舰平台, CoStar, provides unmatched property data, news, and analytics.
Platforms used by real estate professionals, from brokers to investors to property managers.
Expanded through strategic acquisitions, including the purchase of LoopNet and Apartments.com.
Data-driven insights help clients make informed investment and leasing decisions, shaping the global real estate market.

Culture + Values

Customer Focused: We strive to make a positive impact on our customers through innovative solutions.
Ownership: We take personal responsibility for delivering results.
Integrity: We act with transparency and integrity in everything we do.
Innovation: We drive progress through creativity and technology.
Collaboration: We believe in the power of diverse teams working together to achieve more.
Excellence: We are dedicated to the pursuit of excellence in our products and services.

Environment + Sustainability

2040

Net Zero Commitment

Aims to achieve net zero carbon emissions by this target year.

Committed to energy-efficient building designs and energy-saving programs.
Uses technological advancements to reduce environmental impact.
Annually tracks and reports on carbon footprint and environmental metrics.

Inclusion & Diversity

40% Global Workforce

Women Representation

Approximately 40% of the global workforce consists of women.

Committed to creating an inclusive and diverse workplace where all employees can thrive.
Has set specific goals to increase the representation of women in leadership roles.
Implemented training programs to promote diversity awareness and inclusive leadership.

Articles

Press Room – CoStar Group news & updates

Reddit post – scam warning about impersonators

Role

Description

team leadership

level 2 support

inbound support

product expertise

queue management

technical consulting

50/50 focus - Leading the team, and hands-on support to Domain customers.
Unlock career growth opportunities across Tech, Marketing & Data.
Tackle the tricky stuff: You’ll resolve complex Level 2 enquiries, escalations, and complaints with calm expertise, and support your team through theirs.
Master the art of connection: Expertly manage inbound enquiries across phone, live chat, and email - and guide the team to do the same with confidence.
Drive customer love: Become a true product guru, empowering clients to unlock full platform potential while coaching your team to deliver consistently exceptional support.
Lead the way: You’ll balance hands-on queue work with leading the team - monitoring workloads, keeping an eye on contact volumes, making smart resourcing decisions, and jumping in to help meet service levels.
Be a trusted partner: You’ll be a go-to technical wizard for Real Estate agents - solving problems, championing their accounts, and helping them get the absolute best from our industry-leading portals.
Grow future stars: Mentor and coach the team to hit their performance benchmarks, deliver onboarding and training for new joiners, and use our QA framework to help everyone level up.
Energise the crew: Support incentives, competitions, and team activities that keep them motivated, recognised, and loving what they do.

Requirements

team leader

problem solving

confidentiality

contact centre

proptech

saas

Previous experience in fast-paced customer service / tech support roles at a Team Leader level.
Excellent problem-solving and conflict resolution skills with an enthusiastic, positive approach.
A high level of confidentiality.
Contact centre experience (highly preferred).
Experience in support roles for Real Estate, PropTech, Online Sales or Advertising Sales.
Experience supporting tech platforms within the SaaS industry (preferred).

Benefits

Hybrid working in an awesome, collaborative team.
Leadership development programs, LinkedIn Learning and more.
Work from home flexibility - 3 days in the office per week.
Work from overseas once per year.
Up to 20 weeks paid parental leave for primary carers.
Regular social events including our famous Innovation Days and annual BBQ!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

pre‑employment substance abuse testing and drug‑free workplace policy