IT Field Support Tech at Gray in Lexington, KY | Kablio

Role

Description

lan/wan installation

hardware maintenance

peripheral installation

helpdesk support

inventory tracking

mobile management

Installation of new jobsite or satellite office LAN/WAN systems.
Uses IT support call software to organize, sign off, and provide reporting on all service calls.
Communicates with users regarding the schedule of new hardware deployment.
Provides written documents of procedures and tasks assigned to the position.
Performs preventative maintenance of existing hardware.
Installation of new peripheral hardware and software.
Assists the Helpdesk operations for Information Technology.
Provides basic troubleshooting of standard software and iOS devices for jobsite users.
Perform routine maintenance of existing network hardware, desktops/laptops, peripheral hardware, perform upgrades and software troubleshooting.
Works with ATT, Verizon, and T-Mobile, for jobsite mobile device usage and management.
Installs new peripheral hardware on existing office systems.
Advises department manager in hardware ordering related issues.
Travel to jobsites and satellite offices on an as needed basis.
Tracks usage of computer related inventory and provide reporting on hardware implemented to jobsites and satellite office staff. Ensures that all hardware deployed to jobsites and satellite offices is tracked and returned to inventory after use.
Analyses the usefulness of older hardware to work in conjunction with new software and hardware.

Requirements

detail-oriented

it security

multitasking

remote support

teamwork

work ethic

Strong attention to detail and ability to work with a high degree of accuracy.
Knowledge of corporate IT security best practices.
Ability to handle and organize multiple tasks.
Ability to provide remote support relating to jobsite and satellite office computer troubleshooting.
Ability to work in a team environment.
An exceptional work ethic.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

this role is not eligible for visa sponsorship.

Security clearance

Information not given or found

Company

Overview

Founded 1960

Year of establishment

The company began as a modest contractor in Kentucky and has since grown into a global enterprise.

$1.4B Revenue

Annual revenue

The company generates significant revenue through its integrated services and global operations.

Evolved into a global powerhouse blending engineering, architecture, construction, and equipment services into cohesive solutions.
From tobacco barns to mega-projects, the company’s rise reflects its knack for pivoting—absorbing design-build, automation, and digital services under one roof.
Gray engineers complex facilities—semiconductor fabs, advanced battery plants, food and beverage processing sites, data centers, and distribution hubs—by integrating systems early for agile design and execution.
Their projects range from carbon-neutral distilleries and bourbon mash-houses to Amazon logistics centers, Mercedes-Benz assembly lines, Qcells battery parks, and Kraft Heinz plants.
A tapestry of sister brands—Gray AES, Gray Solutions, InLine Engineers, Anderson Dahlen, AD Process Equipment, and NexGen—gives the company depth in automation, specialty fabrication, and real estate.
Unique among general contractors, Gray builds its own process equipment and embeds engineering teams on projects, enabling mid-stream design pivots and tightly coordinated execution.
The company’s blend of family culture, integrated services, and global reach makes it both nimble and reliable on projects that demand innovation and scale.

Culture + Values

We put safety and quality of life first.
We are customer and relationship driven.
We treat others the way we want to be treated.

Environment + Sustainability

Net-Zero 2050

GHG Emissions Target

The company aims to achieve net-zero greenhouse gas emissions by 2050, demonstrating long-term commitment to combating climate change.

2% of Profit

Community Investment

2% of annual pre-tax, pre-bonus profit is allocated to support community and environmental causes through philanthropic efforts.

Operate award-winning safety and quality programs emphasizing environmental stewardship.

Inclusion & Diversity

Two Team Members

Recognized for Inclusion

Named to Constructech Women in Construction list in 2019.

53 Cohorts

Military Engagement

Engaged in Save A Warrior partnership since 2017.

600 Participants

Military Support

Nearly 600 participants in Save A Warrior partnership since 2017.

Equal Opportunity Employer with initiatives to recruit and retain a workforce reflecting community demographics.

Articles

Projects

Markets

Careers

Role

Description

lan/wan installation

hardware maintenance

peripheral installation

helpdesk support

inventory tracking

mobile management

Installation of new jobsite or satellite office LAN/WAN systems.
Uses IT support call software to organize, sign off, and provide reporting on all service calls.
Communicates with users regarding the schedule of new hardware deployment.
Provides written documents of procedures and tasks assigned to the position.
Performs preventative maintenance of existing hardware.
Installation of new peripheral hardware and software.
Assists the Helpdesk operations for Information Technology.
Provides basic troubleshooting of standard software and iOS devices for jobsite users.
Perform routine maintenance of existing network hardware, desktops/laptops, peripheral hardware, perform upgrades and software troubleshooting.
Works with ATT, Verizon, and T-Mobile, for jobsite mobile device usage and management.
Installs new peripheral hardware on existing office systems.
Advises department manager in hardware ordering related issues.
Travel to jobsites and satellite offices on an as needed basis.
Tracks usage of computer related inventory and provide reporting on hardware implemented to jobsites and satellite office staff. Ensures that all hardware deployed to jobsites and satellite offices is tracked and returned to inventory after use.
Analyses the usefulness of older hardware to work in conjunction with new software and hardware.

Requirements

detail-oriented

it security

multitasking

remote support

teamwork

work ethic

Strong attention to detail and ability to work with a high degree of accuracy.
Knowledge of corporate IT security best practices.
Ability to handle and organize multiple tasks.
Ability to provide remote support relating to jobsite and satellite office computer troubleshooting.
Ability to work in a team environment.
An exceptional work ethic.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

this role is not eligible for visa sponsorship.

Security clearance

Information not given or found

Company

Overview

Founded 1960

Year of establishment

The company began as a modest contractor in Kentucky and has since grown into a global enterprise.

$1.4B Revenue

Annual revenue

The company generates significant revenue through its integrated services and global operations.

Evolved into a global powerhouse blending engineering, architecture, construction, and equipment services into cohesive solutions.
From tobacco barns to mega-projects, the company’s rise reflects its knack for pivoting—absorbing design-build, automation, and digital services under one roof.
Gray engineers complex facilities—semiconductor fabs, advanced battery plants, food and beverage processing sites, data centers, and distribution hubs—by integrating systems early for agile design and execution.
Their projects range from carbon-neutral distilleries and bourbon mash-houses to Amazon logistics centers, Mercedes-Benz assembly lines, Qcells battery parks, and Kraft Heinz plants.
A tapestry of sister brands—Gray AES, Gray Solutions, InLine Engineers, Anderson Dahlen, AD Process Equipment, and NexGen—gives the company depth in automation, specialty fabrication, and real estate.
Unique among general contractors, Gray builds its own process equipment and embeds engineering teams on projects, enabling mid-stream design pivots and tightly coordinated execution.
The company’s blend of family culture, integrated services, and global reach makes it both nimble and reliable on projects that demand innovation and scale.

Culture + Values

We put safety and quality of life first.
We are customer and relationship driven.
We treat others the way we want to be treated.

Environment + Sustainability

Net-Zero 2050

GHG Emissions Target

The company aims to achieve net-zero greenhouse gas emissions by 2050, demonstrating long-term commitment to combating climate change.

2% of Profit

Community Investment

2% of annual pre-tax, pre-bonus profit is allocated to support community and environmental causes through philanthropic efforts.

Operate award-winning safety and quality programs emphasizing environmental stewardship.

Inclusion & Diversity

Two Team Members

Recognized for Inclusion

Named to Constructech Women in Construction list in 2019.

53 Cohorts

Military Engagement

Engaged in Save A Warrior partnership since 2017.

600 Participants

Military Support

Nearly 600 participants in Save A Warrior partnership since 2017.

Equal Opportunity Employer with initiatives to recruit and retain a workforce reflecting community demographics.

Articles

Projects

Markets

Careers