Voids Scheduler - Housing

Description

The role of the Voids Scheduler at Sage Homes is to ensure that the day-day scheduling of technicians is effective to meet the needs of our customers. You will also be responsible for Voids administration and work closely with the Direct Repairs Manager to provide an efficient service and exceed KPIs set out against organisational targets.

• Keep residents informed, prioritise tasks, and meet service targets.
• Track KPIs, input data, and ensure targets are achieved.
• Work with other teams, follow processes, and maintain contractor partnerships.
• Provide support by raising orders, maintaining logs, and keeping systems updated.
• Ensure compliance with policies while delivering repairs and maintenance.
• Use software to assign tasks to field technicians based on skill and location, ensuring timely communication with residents.

Requirements

This role is based within our Northampton Office on a full-time basis and on successful completion of probation you can work 2 days remotely if required.

• Organised and efficient administration skills.
• Excellent verbal and written communication skills.
• Experience of providing an excellent customer focused service.
• Ability to work on own initiative and as a team member.
• Planning and scheduling experience within Social Housing.
• Property maintenance knowledge.

Benefits

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%

Training + Development

Interview process

Visa Sponsorship

Security clearance