Business Systems Support Analyst at Farrow & Ball in Wimborne Minster, England, United Kingdom | Kablio

Role

Description

system monitoring

system maintenance

first‑line support

issue escalation

process improvement

system testing

Contribute to small-scale projects and process improvement initiatives, providing system knowledge and user insights.
Escalate complex issues to senior team members or third-party vendors when required.
Monitor system performance and highlight recurring issues or opportunities for automation.
Support the Business Systems team in maintaining and improving ERP, CRM, EPOS, BI and other, business critical systems.
Document processes, procedures, and user guides to support knowledge sharing and training.
Act as the first point of contact for system-related queries, ensuring timely resolution of incidents and service requests in line with SLAs.
Maintain accurate records of support activities and changes in the service management system.
Support system testing and user acceptance activities for updates, integrations, and new features.

Requirements

erp/crm

service tools

logical thinker

communication

problem solving

teamwork

Logical thinker who uses data and evidence to support decisions.
Excellent communication and interpersonal skills, with the ability to explain technical issues in simple terms.
Ability to work independently and as part of a team in a fast-paced environment.
Experience working with service management tools and meeting SLAs desirable
Analytical thinker with strong problem-solving skills and attention to detail.
Experience supporting or using ERP and CRM systems (IFS, SAP, Oracle, or Dynamics preferred; IFS experience advantageous).
Customer-focused mindset with a strong service ethos.
Collaborative and proactive in supporting colleagues and end-users.
Previous experience in a systems support or IT service role, ideally within a manufacturing or retail environment.

Benefits

Group Pension Scheme, matched by F&B
Access to our retail discounts platform
Season Ticket Loans for travel
25 days’ annual leave (increasing with length of service) plus bank holidays
Company Sick Pay
Annual salary reviews, based on individual performance
Life Assurance
Generous staff discount on F&B products
Health Cash Plan
Cycle to Work scheme
Enhanced Maternity and Paternity pay
Employee Assistance Programme with 24/7 support

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1946

Year Founded

Established as a leading name in premium paints and wallpapers.

130+

Curated Colors

Features a wide range of colors inspired by nature.

50+

Countries

Available globally, from small homes to grand estates.

Known for its traditional, handcrafted approach to design, every product is created with care.
The brand's products are used in a variety of high-profile residential and commercial projects.
Signature color collections have been featured in prestigious design publications worldwide.
Their wallpapers are printed using original techniques, often with hand-painted designs.
Distinctive finishes, like 'Estate Emulsion' and 'Modern Emulsion,' are popular for their depth and texture.

Culture + Values

Quality and craftsmanship are at the heart of everything they do.
They are passionate about the richness and depth of their colours.
They are committed to using the finest ingredients to create their paints and wallpapers.
They focus on delivering exceptional service to their customers.
They are proud of their heritage and are committed to preserving it.
They believe in making a positive contribution to the communities they serve.

Environment + Sustainability

2030

Net Zero Target

Aim to achieve net zero carbon emissions by the specified year.

Committed to reducing waste and minimizing environmental impact.
Utilizes renewable energy in product production.
Employs water-based paints to reduce harmful emissions.
Aims to source raw materials responsibly and ensure an environmentally sustainable supply chain.

Inclusion & Diversity

Committed to creating a diverse and inclusive workplace.
Initiatives to promote gender equality and support women in leadership roles.
Tracks gender representation and diversity metrics in its workforce.
Promotes an inclusive culture that celebrates different backgrounds and perspectives.

Articles

Farrow & Ball – Wikipedia

Farrow & Ball – Decoration & Design Building (NY showroom)

Reddit discussion: durability and depth of colour

Role

Description

system monitoring

system maintenance

first‑line support

issue escalation

process improvement

system testing

Contribute to small-scale projects and process improvement initiatives, providing system knowledge and user insights.
Escalate complex issues to senior team members or third-party vendors when required.
Monitor system performance and highlight recurring issues or opportunities for automation.
Support the Business Systems team in maintaining and improving ERP, CRM, EPOS, BI and other, business critical systems.
Document processes, procedures, and user guides to support knowledge sharing and training.
Act as the first point of contact for system-related queries, ensuring timely resolution of incidents and service requests in line with SLAs.
Maintain accurate records of support activities and changes in the service management system.
Support system testing and user acceptance activities for updates, integrations, and new features.

Requirements

erp/crm

service tools

logical thinker

communication

problem solving

teamwork

Logical thinker who uses data and evidence to support decisions.
Excellent communication and interpersonal skills, with the ability to explain technical issues in simple terms.
Ability to work independently and as part of a team in a fast-paced environment.
Experience working with service management tools and meeting SLAs desirable
Analytical thinker with strong problem-solving skills and attention to detail.
Experience supporting or using ERP and CRM systems (IFS, SAP, Oracle, or Dynamics preferred; IFS experience advantageous).
Customer-focused mindset with a strong service ethos.
Collaborative and proactive in supporting colleagues and end-users.
Previous experience in a systems support or IT service role, ideally within a manufacturing or retail environment.

Benefits

Group Pension Scheme, matched by F&B
Access to our retail discounts platform
Season Ticket Loans for travel
25 days’ annual leave (increasing with length of service) plus bank holidays
Company Sick Pay
Annual salary reviews, based on individual performance
Life Assurance
Generous staff discount on F&B products
Health Cash Plan
Cycle to Work scheme
Enhanced Maternity and Paternity pay
Employee Assistance Programme with 24/7 support

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found