Business Systems Support Analyst

Overview

Provide 1st/2nd line support for ERP, CRM, BI, and EPOS systems

Key Responsibilities

• system monitoring
• system maintenance
• first‑line support
• issue escalation
• process improvement
• system testing

Tasks

-Contribute to small-scale projects and process improvement initiatives, providing system knowledge and user insights. -Escalate complex issues to senior team members or third-party vendors when required. -Monitor system performance and highlight recurring issues or opportunities for automation. -Support the Business Systems team in maintaining and improving ERP, CRM, EPOS, BI and other, business critical systems. -Document processes, procedures, and user guides to support knowledge sharing and training. -Act as the first point of contact for system-related queries, ensuring timely resolution of incidents and service requests in line with SLAs. -Maintain accurate records of support activities and changes in the service management system. -Support system testing and user acceptance activities for updates, integrations, and new features.

Requirements

• erp/crm
• service tools
• logical thinker
• communication
• problem solving
• teamwork

What You Bring

-Logical thinker who uses data and evidence to support decisions. -Excellent communication and interpersonal skills, with the ability to explain technical issues in simple terms. -Ability to work independently and as part of a team in a fast-paced environment. -Experience working with service management tools and meeting SLAs desirable -Analytical thinker with strong problem-solving skills and attention to detail. -Experience supporting or using ERP and CRM systems (IFS, SAP, Oracle, or Dynamics preferred; IFS experience advantageous). -Customer-focused mindset with a strong service ethos. -Collaborative and proactive in supporting colleagues and end-users. -Previous experience in a systems support or IT service role, ideally within a manufacturing or retail environment.

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Benefits

-Group Pension Scheme, matched by F&B -Access to our retail discounts platform -Season Ticket Loans for travel -25 days’ annual leave (increasing with length of service) plus bank holidays -Company Sick Pay -Annual salary reviews, based on individual performance -Life Assurance -Generous staff discount on F&B products -Health Cash Plan -Cycle to Work scheme -Enhanced Maternity and Paternity pay -Employee Assistance Programme with 24/7 support

About Farrow & Ball

-Known for its traditional, handcrafted approach to design, every product is created with care. -The brand's products are used in a variety of high-profile residential and commercial projects. -Signature color collections have been featured in prestigious design publications worldwide. -Their wallpapers are printed using original techniques, often with hand-painted designs. -Distinctive finishes, like 'Estate Emulsion' and 'Modern Emulsion,' are popular for their depth and texture.

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