Build on our team’s library of rating system expertise, database of standard operating procedures, Help Center content, public facing policy, library of stock responses and best practices.
Design, implement, and refine holistic and systematic processes that empower our customers to implement their goals and USGBC’s mission, growing the reach of the decades of intelligence that the USGBC has collected from around the world.
Contribute to customer support goals by meeting and exceeding case resolution targets and case quality metrics, ensuring customer satisfaction.
Document, track and manage the complete lifecycle of customer inquiries and resolutions.
Contribute to special projects as needed, such as user testing, writing articles, developing addenda and policy, training staff.
Collaborate with the 20+ person TCS team and other internal teams to address stakeholder needs, identify trending issues, and develop resolutions that support the customer while respecting organizational policies.
Serve as a technical subject matter expert, specializing in one or more LEED rating systems or credit categories, and/or other subject matter expert roles, providing the organization with critical insights into the customer experience and perspective, and building relationships with other experts in the organization and investing in the continuous improvement process for USGBC, GBCI, and LEED guidance.
Serve as the voice of the customer, providing input and feedback on USGBC and GBCI initiatives.
Requirements
salesforce
leed online
microsoft office
leed credential
bachelor's
client-facing
Experience with Salesforce or similar CRM systems.
Recognition in 180+ countries for innovation in green building and business practices
Demonstrated customer-first mindset and proven problem-solving abilities.
Familiarity with LEED Online and Arc is preferred.
Demonstrated ability to navigate ambiguity, adapt to change, and accept feedback.
Bachelor’s degree in a related field of study, such as sustainability, architecture, engineering, landscape design, building management, environmental science, environmental education, etc.
Green Business Certification Inc Leaders
Strong written and verbal communication skills, with the ability to convey complex information to a global audience.
Ability to work both independently and collaboratively in a fast-paced environment.
Proficiency with Microsoft Office and comfort learning new technology.
We’re seeking team members who thrive in collaborative environments, are committed to excellence, and want to build lasting partnerships that drive change in the built environment.
Minimum 5 years of experience in a client-facing role related to green building, sustainability, or education.
Experience working on cross-functional teams or contributing to process improvement projects.
Experience with LEED project applications or green building consulting.
Experience with LEED O+M or LEED BD+C Homes, or other residential rating systems
Proficiency in Spanish, Chinese, or Arabic would be beneficial.
Current USGBC or GBCI credential or professional certificate (e.g., LEED Green Associate or AP), or a commitment to earn one within the first year of employment.
Benefits
Generous paid time off (12 paid holidays, 9 paid personal sick days and based on career level either 2 to 3 weeks PTO), including operations closed for a full week between Christmas and New Year’s
Opportunities to grow your career and take ownership of meaningful work
401(k) with employer matching
A chance to make a measurable impact on global sustainability efforts
We offer a healthcare plan through Cigna that includes medical, dental, vision, and prescription drugs. USGBC covers 100% of the premiums and an HRA that will assist you and your dependents in reaching the in-network medical deductible. You will only be responsible for the $300 individual / $600 family up front deductible for medical services before the employer funded HRA will process payments for your in-network claims
Competitive compensation
6 weeks paid renewal leave after 7 years of continuous service
Professional development reimbursement
Millions of square feet of certified healthy, efficient, low-carbon space
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1993
year established
The company was founded in 1993 by a coalition of developers, lawyers, and marketers.
over 12B ft²
global projects certified
Certifies over 12 billion square feet of projects across various sectors and 185 countries.
77 chapters
U.S. chapter network
Maintains a chapter network with 77 U.S. chapters and nearly 100 international councils.
Developed the LEED rating system, now applied to homes, schools, healthcare, commercial interiors, and existing buildings.
Hosts the annual Greenbuild Conference & Expo, the world’s largest gathering dedicated to sustainable building.
Partners with GBCI to credential professionals and ensure quality in project certification and trainer development.
Typical projects include LEED-certified mixed-use developments, retrofitted schools, energy-efficient offices and green homes.
Unique in its chapter network—77 U.S. chapters and nearly 100 international councils—spreading its impact locally.
Receives accolades like American Architectural Foundation’s Keystone Award and National Building Museum’s Honor Award.
Culture + Values
Integrity: We act with transparency, accountability, and in service to the greater good.
Innovation: We embrace creative solutions and new ideas in our approach to sustainability.
Collaboration: We foster teamwork and partnerships that deliver long-term, sustainable results.
Leadership: We lead by example in both our work and in our community of supporters.
Impact: We are committed to creating lasting environmental, economic, and social value.
Environment + Sustainability
Net Zero by 2050
Carbon Neutrality Goal
Committed to achieving net zero carbon emissions by the year 2050 to address environmental sustainability.
100K+ Projects
Global LEED Impact
LEED has positively impacted over 100,000 projects across more than 180 countries, promoting sustainable building practices worldwide.
9Bsf Certified
Green Building Space
Over 9 billion square feet of green building space has been certified through LEED, enhancing environmental performance.
USGBC is focused on advancing zero-carbon buildings through policies, certifications, and innovation.
USGBC drives market transformation to support sustainability across sectors, promoting a greener built environment.
Inclusion & Diversity
60%
Workforce Gender Breakdown
Reflects the proportion of females in the workforce, highlighting gender diversity in the organization's staff composition.
Commitment to inclusivity and representation in the built environment industry.
The USGBC Board of Directors and staff reflect diverse backgrounds, experiences, and perspectives.
Ongoing initiatives for greater gender equity in leadership and project development.