Team Leader Contact Center at Latinem Private Limited in Hyderabad, Telangana, India | Kablio

Login

Sign up

Latinem Private Limited

About us Talk to us Privacy Terms & Conditions

Popular Jobs Blog Engineering & Design Management Trades & Technicians Top Energy Companies in London

Jobs in LondonReceptionist General Operative Marketing Data Analyst Cleaner Customer Service Project Manager Executive Assistant Electrician

Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.

Copyright © 2025 Kablio

Team Leader Contact Center

Latinem Private Limited

Subsidiary of a Middle‑East real estate group offering BIM, architecture, construction, business excellence & shared services.

Lead and mentor contact centre team, drive KPIs, ensure quality and manage operations.

3 days ago ago

Experienced (8-12 years), Intermediate (4-7 years)

Full Time

Hyderabad, Telangana, India

Office Full-Time

Company Size

20 Employees

Service Specialisms

Construction services

Project Management

Consulting

Engineering

Architecture

Property Development

Design

Technical Services

Sector Specialisms

Buildings

Residential

Commercial

Industrial

Facilities Management

Infrastructure

BIM (Building Information Modeling)

Architecture

Role

Description

team coordination

quality monitoring

sop compliance

performance reporting

coaching sessions

ops management

Coordinate with cross-functional teams for efficiency
Monitor quality, ensure SOP compliance, and share performance reports
Conduct coaching sessions and handle escalations
Lead daily contact centre operations and manage team performance

Requirements

5–7 years

contact centre

team leader

kpis

international

people management

💼 Experience: 5–7 Years | 🌍 International Process

We are looking for an experienced Contact Centre Team Leader to manage and mentor a team of customer service representatives, drive operational excellence, and consistently meet key performance metrics.

5–7 years in an international contact centre environment
Experience in Real Estate / BFSI / E-commerce / Telecom
Track KPIs: AHT, CSAT, NPS, FCR, SLA, Attrition, Shrinkage
Excellent communication and people management skills
Minimum 2 years as a Team Leader

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

₹60 Cr

Paid-Up Capital

Signifies the company's substantial financial backing and commitment to growth.

Born in October 2023 as a subsidiary of a Middle‑East real estate investment group, it rapidly built its own identity.
Convening top BIM specialists and architects, the firm transforms early‑stage concepts into detailed IFC-ready plans.
Its engineering and draughting teams spark innovation, turning blueprints into robust, efficiently executed building projects.
With a business‑excellence wing, it anchors its operations in global standards like ISO, Lean and Six Sigma.
Through shared-services support, Latinem integrates finance, analytics and process optimization across its corporate family.
Headquartered in Hyderabad’s Sohini Tech Park, it stands out as a start‑up with big‑league infrastructure capabilities.

Culture + Values

Solution mindset and can‑do attitude
Collaborative team environment where diverse talents converge
Startup‑phase spirit with every team member instrumental in building the organisation
Commitment to innovation and creativity at core of operations
Aspiration to be a great place to work

Environment + Sustainability

Part of a real estate group focused on sustainable growth and business excellence.
Construction Analysts apply data‑driven methods to optimize process efficiency and economic and environmental sustainability.
Business Excellence team ensures adherence to international process standards (e.g., Lean Management, Six Sigma) promoting operational efficiency.
No explicit net‑zero target date stated.

Inclusion & Diversity

No DEI strategy or gender statistics found on official website or LinkedIn.

Articles