South East Water Uk
Supplies treated drinking water across southeast England via an extensive pipe network.
2 days ago
$40,000 - $55,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Snodland, England, United Kingdom
Onsite
Company Size
1,100 Employees
Service Specialisms
Sector Specialisms
Description
lims design
code development
change management
technical support
user training
on‑call
Join South East Water's IT team as a Solutions Analyst, acting as the technical bridge to the Scientific Services department and overseeing the ThermoFisher LIMS suite that drives water testing operations. By translating complex analytical requirements into reliable workflows, you will help ensure compliance with Drinking Water Inspectorate standards and protect public health for millions of customers.
Key duties include running workshops and one‑to‑one sessions with laboratory staff, designing and configuring LIMS modules, developing code, ad‑hoc queries and reports, and executing rigorous testing to guarantee right‑first‑time delivery. You will also analyse change impact, manage the change control process, provide 2nd and 3rd line support, train end‑users, mentor junior IT colleagues, coordinate with third‑party suppliers and internal teams for upgrades, maintain up‑to‑date documentation, and participate in an on‑call rota for critical outages.
- Conduct workshops and one‑to‑one sessions with laboratory staff to define objectives.
- Design and configure ThermoFisher LIMS modules to improve efficiency and data quality.
- Develop code changes, ad‑hoc queries and reports for scientific services.
- Execute testing protocols in line with IT policies for regulatory compliance.
- Analyse change impact and manage change control to minimise operational risk.
- Provide 2nd and 3rd line technical support for critical system issues.
- Train end‑users on new functionality and mentor junior IT colleagues.
- Liaise with third‑party suppliers and internal teams for major upgrades.
- Maintain technical documentation and manage code revisions for auditability.
- Participate in on‑call rota to respond to emergency system outages.
Requirements
degree
itil
samplemanager
c#/.net
sql
sdlc
The role requires a degree in Computer Science, IT or a related field (or equivalent experience), ITIL certification, and proven expertise with Laboratory Information Management Systems such as ThermoFisher SampleManager. Strong coding skills in VGL, C#/.NET, advanced SQL knowledge, and the ability to translate scientific processes into technical specifications are essential, along with experience across the full software development lifecycle, supplier management, system integration, formal change control, and 2nd/3rd line support.
To apply, submit your CV via the company's careers website. Candidates must have the legal right to work in the UK and will be subject to background, identity and employment reference checks. Recruitment agencies should only engage with explicit invitation from the HR Resourcing team.
Benefits
The benefits package includes an excellent Stakeholder pension with up to 10% employer contribution, 5–6 weeks of holiday plus bank holidays, flexible leave options, paid volunteering days, a cycle‑to‑work scheme, health cash plan, life assurance and wellbeing initiatives. The salary range is £40,000–£55,000 per annum, dependent on experience.
Training + Development
Interview process
Visa Sponsorship
Security clearance
- must pass background, identity, and employment referencing checks
Overview
520 million litres
Daily water delivery
The company supplies over 520 million litres of treated and tested drinking water each day.
£433–489 million
Infrastructure investment
The company is investing £433–489 million between 2020 and 2025 to upgrade treatment works and expand networks.
500,000 tests
Annual quality checks
A 24/7 laboratory in Farnborough conducts over 500,000 quality tests annually to ensure water safety.
£200 million boost
Funding injection
The company received a £200 million funding boost in June 2025 to support its operations and growth.
- Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier.
- Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution.
- Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone.
- Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions.
- Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works.
- Privately owned under a mix of pension and trust entities.
- Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.
Culture + Values
- Employees are actively encouraged to become guardians of the environment—‘every action counts’ underpins all operational performance
- Commitment to health, safety and wellbeing: ‘We are compliant with health and safety regulations’ and ‘Ensure fair pay, reward and recognition for all our employees’
- Transparency of reporting and trusted corporate governance embedded in operations
- Emphasis on collaboration and partnerships: working with customers, communities, supply chain and academic/science organisations to deliver shared solutions
- Innovation-led mindset: integrates internal and external collaboration via Ofwat Innovation Fund to tackle sector-wide challenges
Environment + Sustainability
38% reduction
CO₂ Emissions
Achieved a 38% reduction in carbon emissions between 2015 and 2020.
98% Emissions Target
Operational Emissions
Targeting a 98% reduction in operational emissions by 2030, compared to 2018/19 levels.
12,637 Trees
Tree Planting
Planted 12,637 trees in one year, exceeding the annual target by 56%.
4% Fleet Electric
Electric Vehicles
4% of a 400-strong fleet consists of electric vehicles, with plans to expand via salary-sacrifice schemes.
- Published routemap in July 2021 detailing measures: energy efficiency, renewables, nature-based solutions, direct emissions reduction, and green energy procurement.
- Solar PV on ~20 sites planned, with battery storage pilots to support resilience and renewables.
- 25-Year Environment Plan (H25) focuses on safe water, climate change adaptation, sustainability of natural environment, and partnership working.
- Operational performance metrics: zero water deficit; zero breaches of abstraction/discharge consents; 1 pollution incident (2018/19); carbon emissions per customer at 36.3 kg CO₂e/year in 2018/19.
Inclusion & Diversity
- Member of UN‑backed ‘Race to Zero’ campaign—no DEI goals evident on public site
- No explicit DEI strategy, targets or gender breakdown publicly disclosed via website or LinkedIn