Domestic Abuse Refuge Support Worker

Description

• Provide crisis intervention where necessary to prevent customer situation escalating.
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• Offer guidance, emotional support, and information on available resources
• offering an interview to disabled people
• Working across Trident Reach’s refuge accommodation and demonstrating a commitment to safeguarding in line with policy and procedure you will support customers to develop the knowledge and skills they need to achieve their goals, empowering them to build successful relationships within their community and access the necessary services to develop skills to better manage their health, safety and wellbeing and increase levels of independence.
• Provide a flexible service and where necessary work across all refuge sites
• Ensure accurate record-keeping and follow-up support where necessary
• Support individuals with life skills, to better manage their finances by reducing debt and increasing income
• Be fully aware of any issues that may affect customer well-being e.g. homelessness, domestic abuse, drug, and alcohol addiction
• Maintain confidentiality and build trust
• Signpost customers to relevant sources of support, for additional guidance and advise.
• anticipating and providing reasonable adjustments as required
• Work with customers to prepare them for their own homes and risk assess for any safety measures that will need to be in place.

Requirements

• Ability to work both independently and as part of a team
• Good organisational skills and basic ICT knowledge
• Familiar with other Services in the Birmingham area which can provide additional support for your customer, and you must be able to communicate and advocate effectively with other professional on behalf of your customer.
• Must be an empathetic individual who is able to feedback on traumatic experiences
• Ability to remain calm, resilient, and non-judgmental under pressure
• You will have sound knowledge and understanding of Domestic Violence and Abuse and the impact on the customer and their children.
• Must have good listening skills and have the ability to work in a trauma informed way
• Competent in use of IT and DATA Systems, keeping files updated.
• Good knowledge and understanding of how to apply for Universal Credit, do housing applications, support women with no recourse to public funds, work with professionals if a woman is applying for her Indefinite leave to remain, able to access Languages are everything for those with Language barriers and support with applying for grants once a customer is ready to move on.
• Awareness of domestic violence and abuse issues

Benefits

• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities
• 4 days off when you move home
• Life assurance (3 x salary)
• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday

Training + Development

Interview process

Visa Sponsorship

Security clearance