LDSC (Local Delivery Service Center) Lead at Averda in Riyadh, Saudi Arabia | Kablio

Role

Description

dispatch ops

fleet utilization

kpi monitoring

route optimization

data analysis

safety compliance

To lead and control fleet dispatch operations and logistics planning, ensuring efficient service delivery, regulatory compliance, optimized resource utilization, and a consistently high customer experience within commercial waste management operations.

To treat, recover and recycle more than 80% of the waste that flows through our fleet and facilities using innovative sustainable solutions that satisfy our customers’ needs.

Ensure compliance with dispatch procedures, SLAs, and operational standards
Monitor fleet utilization, route adherence, productivity, and service completion
KPI monitoring and performance analysis
Manage and respond to local government and regulatory requests related to fleet operations
Contribute to regional and corporate strategy, focusing on route optimization and cost efficiency
Promote a strong safety culture and exercise due diligence to protect employees and the environment
Establish and monitor daily, weekly, and periodic planning KPIs
Support management in analyzing operational KPIs and consolidating performance insights
Dispatch systems and ERP platforms
Deliver root cause analysis reports for operational inefficiencies
Provide data and analysis for cost control, trend analysis, and operational improvement
Approve daily dispatch plans and follow up with the LDSC team and Operations on execution
Develop and automate standard operational and performance reports
Proactively report incidents, risks, and unsafe conditions
Review and validate system reports generated from Salesforce, Evreka, SAP, and Oracle
Manage operational observations raised by Service Delivery Agents and ensure corrective actions
Prepare monthly and ad-hoc reports as required by clients and management
Support continuous improvement initiatives to enhance customer satisfaction and retention
Ensure compliance with all HSE policies, procedures, and regulatory requirements
Report risks appropriately and implement mitigation measures
Build risk awareness within the team through guidance and training
Identify and analyze operational risks within the area of responsibility
Ensure consistency between customer expectations and operational delivery

Requirements

fleet dispatch

data analysis

excel

mba

gps

hse

Language Proficiency

Health, Safety & Environment (Mandatory)

Minimum 5+ years of proven experience in fleet dispatch, logistics, or head/lead dispatch roles (preferably within waste management or logistics operations)
Data analysis and reporting (Excel / BI tools)
English – Fluent
Commercial waste operations knowledge
MBA (advantageous)
Arabic – Fluent
Urdu – Advantageous
GPS and telematics systems
Bachelor’s Degree (required)

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1964

Year Established

The company was established in Beirut by an engineer-entrepreneur.

Expanded in 2008

Growth Period

Significant expansion into Gulf states and later into Africa and India.

34 Cities Served

Cities with Operations

Operates in 34 cities globally, serving over 62 million people and 57,000 clients.

$350–500M Annually

Annual Revenue

Generates annual revenues of approximately US $350–500 million through its services.

Evolved from incineration pioneers to integrated services provider.
Exited Lebanon in 2016 to focus on emerging markets, now operating on six continents with a high-tech fleet.
Typical projects include municipal street cleaning, industrial hazardous-waste handling, citywide recycling, and composting programs.
Specializes in municipal services, industrial waste, recycling, treatment, and hazardous-waste management.

Culture + Values

Deliver. Care. Inspire
We deliver for our clients.
We care for our planet and our people.
We inspire others through our actions.

Environment + Sustainability

80% waste recovered

Waste Management Efficiency

The company treats, recovers, and recycles more than 80% of the waste flowing through its fleet and facilities.

3,500 tonnes recycled

Recycling Achievement

Since 2015, the company has recycled over 3,500 tonnes of materials, including cardboard, paper, plastics, metals, and oil.

10 million L used cooking oil

CO₂ Reduction Target

Committed to collecting 10 million liters of used cooking oil annually in the UAE, reducing CO₂ emissions by 3 kg per liter collected.

90% CO₂ reduction

Waste-to-Renewable Methanol

Developing the Middle East's first commercial-scale municipal waste-to-renewable methanol plant, enabling up to a 90% reduction in CO₂ emissions for shipping.

Launched a 3-year ‘Renew’ corporate strategy to shift revenue mix toward recycling, composting, and waste-to-energy by end-2024.
Appointed Group Director of Sustainability and Director of Plastics Recycling, achieving a Sustainalytics ESG risk rating of 'Low' in the facilities maintenance subindustry.
Deploying electric collection fleets and automated Material Recovery Facilities (including at Red Sea Development and KAUST) powered partly by solar.
Net-zero target: zero-waste-to-landfill by 2025 (KAUST) and by 2030 (Dubai Municipality partnership).

Inclusion & Diversity

15,000 Professionals

Global Team Composition

The team is composed of 15,000 professionals, reflecting a wide range of perspectives and expertise from 62 different nationalities.

Ranked Best 2018

Workplace Excellence

Recognized as one of the 'Best Places to Work' in 2018, highlighting its commitment to creating an inclusive and supportive work environment.

Mariam Ansari and Brindha Roberts have been appointed to senior leadership roles, demonstrating a focus on diversity within senior positions.
A strategic initiative named 'Renew' emphasizes the development of talent and promoting diversity at all levels of the organization.
Women have been promoted into leadership roles within a sector traditionally dominated by men, showcasing progress toward gender equity.

Articles

Speak Up platform (ethics & compliance)

Municipal Waste services overview

Sanitation & disinfection services

Averda Energy – used cooking oil collection

Role

Description

dispatch ops

fleet utilization

kpi monitoring

route optimization

data analysis

safety compliance

To treat, recover and recycle more than 80% of the waste that flows through our fleet and facilities using innovative sustainable solutions that satisfy our customers’ needs.

Ensure compliance with dispatch procedures, SLAs, and operational standards
Monitor fleet utilization, route adherence, productivity, and service completion
KPI monitoring and performance analysis
Manage and respond to local government and regulatory requests related to fleet operations
Contribute to regional and corporate strategy, focusing on route optimization and cost efficiency
Promote a strong safety culture and exercise due diligence to protect employees and the environment
Establish and monitor daily, weekly, and periodic planning KPIs
Support management in analyzing operational KPIs and consolidating performance insights
Dispatch systems and ERP platforms
Deliver root cause analysis reports for operational inefficiencies
Provide data and analysis for cost control, trend analysis, and operational improvement
Approve daily dispatch plans and follow up with the LDSC team and Operations on execution
Develop and automate standard operational and performance reports
Proactively report incidents, risks, and unsafe conditions
Review and validate system reports generated from Salesforce, Evreka, SAP, and Oracle
Manage operational observations raised by Service Delivery Agents and ensure corrective actions
Prepare monthly and ad-hoc reports as required by clients and management
Support continuous improvement initiatives to enhance customer satisfaction and retention
Ensure compliance with all HSE policies, procedures, and regulatory requirements
Report risks appropriately and implement mitigation measures
Build risk awareness within the team through guidance and training
Identify and analyze operational risks within the area of responsibility
Ensure consistency between customer expectations and operational delivery

Requirements

fleet dispatch

data analysis

excel

mba

gps

hse

Language Proficiency

Health, Safety & Environment (Mandatory)

Minimum 5+ years of proven experience in fleet dispatch, logistics, or head/lead dispatch roles (preferably within waste management or logistics operations)
Data analysis and reporting (Excel / BI tools)
English – Fluent
Commercial waste operations knowledge
MBA (advantageous)
Arabic – Fluent
Urdu – Advantageous
GPS and telematics systems
Bachelor’s Degree (required)

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1964

Year Established

The company was established in Beirut by an engineer-entrepreneur.

Expanded in 2008

Growth Period

Significant expansion into Gulf states and later into Africa and India.

34 Cities Served

Cities with Operations

Operates in 34 cities globally, serving over 62 million people and 57,000 clients.

$350–500M Annually

Annual Revenue

Generates annual revenues of approximately US $350–500 million through its services.

Evolved from incineration pioneers to integrated services provider.
Exited Lebanon in 2016 to focus on emerging markets, now operating on six continents with a high-tech fleet.
Typical projects include municipal street cleaning, industrial hazardous-waste handling, citywide recycling, and composting programs.
Specializes in municipal services, industrial waste, recycling, treatment, and hazardous-waste management.

Culture + Values

Deliver. Care. Inspire
We deliver for our clients.
We care for our planet and our people.
We inspire others through our actions.

Environment + Sustainability

80% waste recovered

Waste Management Efficiency

The company treats, recovers, and recycles more than 80% of the waste flowing through its fleet and facilities.

3,500 tonnes recycled

Recycling Achievement

Since 2015, the company has recycled over 3,500 tonnes of materials, including cardboard, paper, plastics, metals, and oil.

10 million L used cooking oil

CO₂ Reduction Target

Committed to collecting 10 million liters of used cooking oil annually in the UAE, reducing CO₂ emissions by 3 kg per liter collected.

90% CO₂ reduction

Waste-to-Renewable Methanol

Developing the Middle East's first commercial-scale municipal waste-to-renewable methanol plant, enabling up to a 90% reduction in CO₂ emissions for shipping.

Launched a 3-year ‘Renew’ corporate strategy to shift revenue mix toward recycling, composting, and waste-to-energy by end-2024.
Appointed Group Director of Sustainability and Director of Plastics Recycling, achieving a Sustainalytics ESG risk rating of 'Low' in the facilities maintenance subindustry.
Deploying electric collection fleets and automated Material Recovery Facilities (including at Red Sea Development and KAUST) powered partly by solar.
Net-zero target: zero-waste-to-landfill by 2025 (KAUST) and by 2030 (Dubai Municipality partnership).

Inclusion & Diversity

15,000 Professionals

Global Team Composition

The team is composed of 15,000 professionals, reflecting a wide range of perspectives and expertise from 62 different nationalities.

Ranked Best 2018

Workplace Excellence

Recognized as one of the 'Best Places to Work' in 2018, highlighting its commitment to creating an inclusive and supportive work environment.

Mariam Ansari and Brindha Roberts have been appointed to senior leadership roles, demonstrating a focus on diversity within senior positions.
A strategic initiative named 'Renew' emphasizes the development of talent and promoting diversity at all levels of the organization.
Women have been promoted into leadership roles within a sector traditionally dominated by men, showcasing progress toward gender equity.

Articles

Speak Up platform (ethics & compliance)

Municipal Waste services overview

Sanitation & disinfection services

Averda Energy – used cooking oil collection