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Customer Success Executive
Drake Tappe
Serve as primary contact to manage enquiries, contracts, and upsell for rental customers
2d ago
Junior (1-3 years)
Full Time
Warrington, England, United Kingdom
Hybrid
Company Size
500 Employees
Service Specialisms
Development
Construction
Investment
Site Selection and Evaluation
Zoning and Approvals
Build‑For‑Rent
Build‑to‑Suit Assessment
Project Feasibility
Sector Specialisms
Multifamily
Townhomes
Build-For-Rent
Subdivision Infrastructure
Student Housing
Active Adult
Assisted Living & Memory Care
Hospitality
Role
What you would be doing
contract administration
crm upselling
digital workflows
quotation management
enquiry conversion
customer relations
- Deliver accurate and timely hire contract administration
- Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
- Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques
- Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
- Promote and develop Sunbelt Rentals UK digital ways of working
- Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements
- Follow up on enquiries to increase conversion rates
What you bring
nvq level2
computer literate
customer service
problem solving
communication
b2b experience
- High degree of personal credibility to customers with experience in fast-paced, complex matrix environments, ability to deal with enquires through multiple channels, preferably within a B2B environment
- Computer literate with experience with digital tools and platforms
- Proven experience in a customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.
- Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness
- Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
- Ability to work under pressure, handling multiple tasks and priorities simultaneously. With strong problem-solving skills with the ability to identify issues and implement solutions efficiently.
- NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable)
- Opportunity to buy and sell holidays
- Life Assurance
- Incentive scheme
- Employee assistance programme
- Real Living Wage Payer
- Excellent development opportunities
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- A premier talent solutions provider specializing in engineering, technical, and operational industries.
- Committed to delivering exceptional recruitment services and has grown into a globally recognized player.
- Offers specialized services in Energy, Infrastructure, Marine, Transport, and Utilities sectors.
- Connects clients with top-tier talent for complex projects through a robust network and deep industry expertise.
- Places professionals in high-profile projects across industries with a global impact.
- Focuses on creating long-term relationships with clients and candidates through a tailored approach.
- We are dedicated to providing exceptional service, delivering value to our clients, and fostering long-term relationships.
- Integrity and professionalism are at the core of everything we do.
- We thrive on collaboration, both internally and with our clients, to deliver the best results.
- We encourage innovation and embrace continuous improvement to stay ahead in a dynamic industry.
- We respect and value our employees, creating a supportive and rewarding workplace.
2030
Net-zero commitment
Aim to achieve net-zero carbon emissions by this year, signifying a strong dedication to environmental responsibility.
- Seeks to minimize environmental footprint and optimize energy efficiency across operations.
- Integrates sustainability into business practices, focusing on reducing waste and eco-friendly solutions.
- Promotes green building solutions and encourages clients to prioritize sustainability.
- strives to build a diverse and inclusive workforce where all individuals feel valued and supported.
- has implemented clear strategies to enhance gender diversity in leadership roles.
- specific initiatives are focused on increasing the representation of women and minorities in the workforce.
- regular training programs are conducted to foster a culture of inclusivity and awareness.
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