Project Supervisor

The Project Supervisor enhances customer and co-worker experiences by leading a knowledgeable and responsive team, coordinating projects operations, and ensuring seamless customer service.

• Manage and process customer orders and quotes (phone, fax, email) with same-day responses, ensuring accurate pricing, stock availability, and delivery requirements to ensure seamless transactions
• Ensure follow up on open orders, quotations, and requests to maintain an updated order report
• Support team members and assist with customer care issues
• Maintain in-depth product knowledge, applications services and processes
• Troubleshoot and resolve customer issues
• Assist in leading the and projects team by providing guidance, training and performance feedback; promote company policies and procedures, and model company values.
• Allocate and coordinate project (e.g. project coordination, vendor and inventory management etc) activities; work with other departments to coordinate requests and resolve operational issues.
• Build and maintain customer relationships by offering product knowledge and assistance
• Maintain clear and effective communication & customer service with customers, management and other departments to ensure smooth operations

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

• Minimum 5 years of project experience in hydronics and/ or heating
• Previous field experience installing or servicing hydronic or heating equipment is an asset
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat
• Ability to consistently model Next’s core values and character expectations listed above
• High School Diploma or equivalent
• Knowledge of AutoCAD an asset.
• Valid Drivers Licence
• Excellent written and verbal communication skills
• Strong leadership and team management skills
• Wholesale plumbing experience an asset
• Strong problem-solving & prioritization skills
• Excellent organizational and multitasking abilities

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.