Customer Tech Support at Alp Consulting Ltd. in Surat, Gujarat, India | Kablio

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Customer Tech Support

Employer undisclosedRole managed by a recruiter

Support diagnostic product users, troubleshoot issues, provide training, ensure satisfaction.

4 days ago ago

Junior (1-3 years)

Full Time

Surat, Gujarat, India

Onsite

Your recruiting firm

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began as a specialist in recruitment, expanding over decades into full-spectrum HR services.
As a subsidiary of Japan’s Outsourcing Inc., it leverages global reach and local insight to support clients across Asia, Europe, the Americas and Oceania.
With offices across eight Indian cities and one in Sri Lanka, Alp orchestrates talent solutions from executive search to contract staffing and apprenticeship programs.
Its sector focus spans IT/ITES, electronics, pharma, manufacturing and energy/infrastructure—adapting to both technical and compliance-heavy industries.
Typical projects include deploying remote engineering teams, managing complex payroll/compliance across regions, and training apprentices under NAPS/NATS.
Unusually, Alp integrates tech‑driven analytics and AI into workforce planning and patient support programs—tools more common in tech startups than staffing firms.

About the client

About the client

Information not given or found

Role

Description

technical coordination

issue troubleshooting

root cause analysis

support delivery

product demos

documentation

Coordinate with internal teams to resolve complex technical problems.
Troubleshoot product issues and respond to customer inquiries.
Identify recurring issues and recommend product/process improvements.
Provide technical support via phone, email, and on-site visits.
Conduct product demos and training sessions when required.
Document queries, resolutions, and customer feedback.
Assist in preparing/updating user guides, manuals, and FAQs.
Ensure high customer satisfaction through timely and professional support.

Requirements

english

hindi

2 years

technical support

biotechnology

analytical

We are seeking a dedicated professional with a strong background in biotechnology, biochemistry, biomedical science, or related fields to support our customers in using Scanbo’s advanced diagnostic products. You will be the face of customer experience—resolving issues, providing product guidance, and ensuring seamless support.

Fluency in English & Hindi (mandatory); Gujarati preferred.
Ability to multitask and work in a fast-paced environment.
Minimum 2 years of experience in technical support or related roles.
Strong analytical, troubleshooting, and communication skills.
Bachelor’s degree in Biotechnology, Biochemistry, Biomedical Science, Bioinformatics, or B.Sc. IT (preferred).
On-site availability in Surat.

Benefits

📌 Training will be provided for candidates with the right learning mindset.

Training + Development

Information not given or found

Interview process

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Visa Sponsorship

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Security clearance

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