Warranty & Seasonal Coordinator

Description

• Review and update seasonal tracking items
• Triaging homeowner concerns to determine the appropriate response, trade, or internal action.
• Creating and issuing work orders, communicating with trade partners, and following up to ensure timely resolution of outstanding items.
• Effectively triage homeowner concerns to determine appropriate responses and escalate recurring issues for resolution.
• Managing all customer communications related to warranty and seasonal concerns, ensuring timely, professional, and solutions-oriented responses.
• Supporting warranty technicians with calendar management and logistical planning.
• Providing homeowners with relevant documentation and managing the electronic filing of all related service items.
• Maintaining up-to-date records, ensuring all warranty actions are properly tracked and documented.
• Coordinating and scheduling 3- and 11-month inspections, trade service appointments, and internal field support using Microsoft Outlook and internal systems.
• Learn and maintain accurate records in Quality Builder, ensuring all warranty actions are properly tracked and documented.
• Collaborating with internal departments such as estimating to advise on chargebacks or warranty cost implications.

Requirements

• Ability to manage competing priorities with professionalism and calm under pressure.
• General knowledge of construction is mandatory.
• Familiarity with Alberta New Home Warranty policies and relevant building/safety codes is an asset.
• Proficiency in Microsoft Office, CRM and an aptitude for learning new systems.
• Ideally 1 year of administrative (office or field) preferably in a fast-paced environment.
• Become proficient in managing homeowner inquiries and coordinating service appointments using Microsoft Outlook and internal systems.
• Customer response to be acknowledge within 24-hour rule
• Excellent communication and interpersonal skills — you thrive on building trust with both homeowners and trade partners.
• Exceptional organizational skills with a sharp eye for detail.

Benefits

• Competitive Salary
• Matching RRSP program
• Continuing Education Support
• Extended health care benefits (including dental and vision)

Training + Development

Interview process

Visa Sponsorship

Security clearance