Builds quality starter and move‑up residential and commercial homes in Alberta communities
Coordinate warranty and seasonal service inquiries, scheduling, and documentation for homeowners.
7 days ago ago
Junior (1-3 years)
Full Time
Edmonton, Alberta, Canada
Office Full-Time
Company Size
100 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Hotel
Commercial
Industrial
Education
Hospital
Residential
Role
Description
work orders
issue triage
inspection scheduling
document management
quality builder
customer communication
Review and update seasonal tracking items
Triaging homeowner concerns to determine the appropriate response, trade, or internal action.
Creating and issuing work orders, communicating with trade partners, and following up to ensure timely resolution of outstanding items.
Effectively triage homeowner concerns to determine appropriate responses and escalate recurring issues for resolution.
Managing all customer communications related to warranty and seasonal concerns, ensuring timely, professional, and solutions-oriented responses.
Supporting warranty technicians with calendar management and logistical planning.
Providing homeowners with relevant documentation and managing the electronic filing of all related service items.
Maintaining up-to-date records, ensuring all warranty actions are properly tracked and documented.
Coordinating and scheduling 3- and 11-month inspections, trade service appointments, and internal field support using Microsoft Outlook and internal systems.
Learn and maintain accurate records in Quality Builder, ensuring all warranty actions are properly tracked and documented.
Collaborating with internal departments such as estimating to advise on chargebacks or warranty cost implications.
Requirements
construction
microsoft office
crm
outlook
administrative
communication
Ability to manage competing priorities with professionalism and calm under pressure.
General knowledge of construction is mandatory.
Familiarity with Alberta New Home Warranty policies and relevant building/safety codes is an asset.
Proficiency in Microsoft Office, CRM and an aptitude for learning new systems.
Ideally 1 year of administrative (office or field) preferably in a fast-paced environment.
Become proficient in managing homeowner inquiries and coordinating service appointments using Microsoft Outlook and internal systems.
Customer response to be acknowledge within 24-hour rule
Excellent communication and interpersonal skills — you thrive on building trust with both homeowners and trade partners.
Exceptional organizational skills with a sharp eye for detail.
Benefits
Competitive Salary
Matching RRSP program
Continuing Education Support
Extended health care benefits (including dental and vision)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 2002
Year Established
The company was established in the year 2002, marking its presence in the housing market.
CAD 11M - 100M
Annual Revenue Range
The company generates annual revenues within this range, reflecting its mid-sized financial status.
This family-run builder has grown into a key developer in Alberta’s housing market.
They partner with top developers in Edmonton, Calgary, and Winnipeg to deliver starter, duplex, townhome, and estate home projects.
Typical builds include functional floor-plan homes—laned, front-garage, townhomes—designed for diverse lifestyles.
Specializing in residential and commercial construction, they balance affordability with quality materials and efficient processes.
Their focus on turn-key simplicity means they guide clients from purchase through possession with transparent communication.
Unusually, they’ve carved a niche delivering both starter homes and higher-end estate homes under one roof.
They’re known for innovation—experimenting with new materials and designs to improve homeowner functionality and satisfaction.
Culture + Values
Commitment to excellence in service and quality.
Focus on customer satisfaction and delivering on promises.
Continuous innovation and creativity in every project.
Respect for all stakeholders, employees, and clients.
Strong emphasis on integrity and ethical business practices.
Fostering a collaborative and inclusive work environment.
Environment + Sustainability
2035
Net-Zero Target
Aiming to achieve net-zero carbon emissions by 2035, demonstrating a strong commitment to environmental sustainability.
Focused on reducing the environmental impact of operations.
Commitment to sustainable construction practices.
Incorporating eco-friendly materials and technologies in projects.
Regularly monitoring and assessing the environmental impact of projects.
Inclusion & Diversity
Supportive of a diverse and inclusive work culture.
Focused on gender equality and equal opportunity in the workplace.