Undergraduate Placement Year 2026 – Employee Experience Intern
Worcester Bosch
Support employee induction & training for field service engineers at Worcester Bosch.
4 days ago ago
Entry-level
Internship
Worcester, England, United Kingdom
Hybrid
Company Size
4,000 Employees
Service Specialisms
Engineering
Technical Services
Design
Consulting
Product Development
Sector Specialisms
Air Conditioning
Cylinders
Gas boiler
Heat Pump
LPG
Oil boiler
Solar panels
Heating
Role
What you would be doing
advisory support
apprentice selection
task prioritisation
induction management
training development
quality auditing
- As a core part of our After Sales department you will be advising and supporting our managers on a range of queries to ensure the smooth running of day-to-day operations.
- Assist in the selection process of New Apprentices (Selection Days).
- Prioritising and completing urgent tasks and longer-term project work.
- Ensuring an excellent first impression and employee experience by managing the induction for new Field Service Engineers.
- Developing training and communication material to support the implementation of new processes for the Field and Contact Centre.
- Bringing fresh eyes and new ideas to existing ways of working and contributing to the culture of continuous improvement.
- Supporting a team of over 350 Service Engineers and Apprentices to ensure they have the information, skills, knowledge, and equipment to provide our market-leading customer service.
- Assisting with organising and running a variety of Field Service and After Sales events and conferences.
- Support Internal Quality Auditing and Training teams within the Aftersales Department.
- Liaise with external service providers.
- Supporting our employees in driving customer engagement and loyalty for our brand.
What you bring
driving licence
microsoft office
teamwork
problem solving
communication
adaptability
- Has the capability to work well in a team as well as independently, using own initiative.
- Hardworking with a good attention to detail and a quality mind-set.
- Full UK Driving License
- Using your initiative and can-do attitude to solve complex problems involving many different stakeholders.
- Have the confidence to challenge and propose new ideas.
- Ability to communicate confidently with people at all levels.
- Good organisation and planning skills with the ability to prioritise workload.
- Ability to adapt quickly to changing working environments.
- Computer literate with a good knowledge of Microsoft Office packages and is ready to embrace new ways of working through digitalisation.
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Discounts on products from across the Bosch Group
- Opportunity to meet and develop relationships with a variety of different people from diverse backgrounds across the organisation.
- Access to the Perkbox Benefits platform
- Volunteering days
- 20 days annual leave per year plus bank holidays
- 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunchbreak
- Enhanced pension contributions
- Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
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Interview process
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Company
Overview
- A leader in heating technology.
- A pioneer in energy-efficient solutions, offering cutting-edge systems for heating and hot water.
- Specializes in gas, oil, and renewable heating technologies, including solar thermal and heat pumps.
- Provides reliable solutions for both residential and commercial clients, focusing on energy efficiency and performance.
- Projects include domestic heating systems to large-scale commercial installations.
- Develops products meeting stringent environmental standards, maintaining a reputation for quality and innovation.
- Consistently recognized for commitment to delivering high-performance and durable systems.
- Customer First
- Innovation
- Sustainability
- Quality
- Collaboration
- Integrity
- Passion
Net Zero 2050
Climate Goal
The company has set a goal to achieve net zero carbon emissions by 2050, aligning with global sustainability efforts.
Carbon Neutral 2021
Achieved Milestone
The company achieved carbon neutrality in 2021, marking a significant step toward reducing its environmental impact.
- Energy-efficient manufacturing processes
- Use of renewable energy sources in production
- Investment in low carbon technologies
- Focus on reducing waste to landfill
- Gender balance initiatives in leadership roles
- Focus on increasing female participation in engineering
- Targeted recruitment programs for diverse talent
- Regular employee engagement surveys to measure inclusivity
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